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Sr. Manager, Commercial Learning - job 1 of 2

Job Description

About This Role
The Senior Manager, Commercial Learning role is responsible for designing, developing, and implementing training programs in their assigned area of expertise, while supporting the training facilitation across the broad Biogen portfolio.  Area of focus to include learning programs which will increase the skills, knowledge, and behaviors of commercial customer-facing roles with a goal of positively impacting field results. Learning programs to include new hire training, product launches, national, divisional, and regional meetings, distance learning programs, instructor-led programs, and other identified training opportunities and methodologies. 

In this role the STM will work closely with sales and marketing team members to ensure a thorough understanding of products in the marketplace and develop training to support tactical implementation of the marketing strategy. The STM will work with other training team members and field force trainers to achieve business and learning goals. In this role, the STM must partner effectively with Sales, Marketing, Medical, Regulatory, Legal, Compliance, Patient Services, and other strategic partners to develop and deliver training that helps drive business results. 

What You’ll Do
Position Roles/Responsibility:
•    Design and developing training content in assigned area of therapeutic expertise; goal is to increase field force skills and knowledge to positively impact field results
•    Analyze, design, develop, implement, and evaluate (ADDIE) sales training programs and materials for continuing education of experienced commercial organization
•    Support learning needs for ongoing business needs including product launches, national meetings, region meetings utilizing a blended learning approach with a mix of live and virtual platforms for delivery
•    Facilitate learning delivery in area of assigned therapeutic expertise while also flexing to support the broad Biogen portfolio as needed
•    Engage with field leadership to provide feedback on new hire developmental needs and performance
•    Design and analyze assessments to identify skills and knowledge gaps for future learning opportunities
•    Design and analyze learning surveys to assess impact of learning programs
•    Partner with marketing team to ensure a thorough understanding of products in marketplace, strategies, and tactics; develop training to support tactical implementation of strategy
•    Collaborate with Legal, Regulatory and Compliance to develop and secure approvals of learning content for commercial organization
•    Partner with Sales Leadership to understand learning needs and priorities for successful customer engagements.
•    Manager external vendors to build high quality learning content; ensure delivery on time and within set budget
•    Engage broadly within the US Sales Leadership, Commercial Learning and Field Force Trainers to ensure alignment and achievement or organization
•    Apply principles of adult learning to ensure training effectiveness.  Access resources to keep up to date on industry best practices and learning strategies.
•    Develop workshops and learning materials to support US and Global learning needs

Who You Are
You are detail oriented with strong interpersonal skills and the ability to manage a matrixed environment. 

Qualifications

Minimum Requirements
•    3-5 years of Learning and Development OR Neurology experience. 
•    Understanding of the selling process – ability to comprehend and execute sales processes
•    Pharmaceutical or biotech selling experiences preferred
•    Successful healthcare industry training, marketing or clinical experience preferred
•    Excellent oral and written communication skills
•    Excellent presentation and facilitation skills
•    Ability to teach, coach and develop people in complex sales organization
•    Ability to manage multiple projects simultaneously, complete on time and on budget
•    Experience with Veeva Vault or other content approval tools/systems
•    Bachelor’s degree required

Additional Information

The base compensation range for this role is $132,900 to $214,200.  Base salary is determined by a combination of factors including, but not limited to, job related years of relevant experience, internal equity, and location of the job. Additionally, this role is eligible for participation in Biogen’s LTI grants and other incentive programs. Biogen offers a full range of benefits that include medical, dental, life, long and short-term disability insurances, vacation, end-of-year shutdown, and 401K participation and matching contributions. 

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

 

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$214200K

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What You Should Know About Sr. Manager, Commercial Learning, Biogen

At Biogen, we're thrilled to announce an exciting opportunity for a Senior Manager, Commercial Learning to join our dynamic team! This remote position allows you to lead the design, development, and implementation of innovative training programs tailored for commercial customer-facing roles. By fostering an engaging learning environment, you'll help boost the skills and knowledge of our teams, ultimately driving positive business results. You will focus on various programs, including new hire orientations and product launches, ensuring participants are well-equipped with the necessary tools to succeed. Collaborating closely with our sales and marketing teams, you will develop content that aligns with our marketing strategy, while also supporting national and regional meetings. The role requires a proactive approach, so you'll be partnering with key departments like Legal, Compliance, and Medical to ensure the training materials meet industry standards. By applying adult learning principles, you’ll create effective programs that resonate with learners. If you’re detail-oriented and enjoy driving excellence in a matrixed environment, this role could be the perfect fit for you. Join us at Biogen as we work together to change lives with innovative medicines!

Frequently Asked Questions (FAQs) for Sr. Manager, Commercial Learning Role at Biogen
What are the responsibilities of a Senior Manager, Commercial Learning at Biogen?

The Senior Manager, Commercial Learning at Biogen plays a pivotal role in designing, developing, and implementing comprehensive training programs aimed at enhancing the skills and knowledge of commercial customer-facing roles. This includes overseeing new hire training, product launches, and various other learning opportunities while closely collaborating with sales and marketing teams to ensure alignment with company strategies.

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What qualifications are necessary for the Senior Manager, Commercial Learning position at Biogen?

To qualify for the Senior Manager, Commercial Learning position at Biogen, candidates should possess 3-5 years of experience in Learning and Development or in the Neurology field. An understanding of the pharmaceutical selling process is essential, along with strong communication skills and experience in healthcare industry training. A Bachelor’s degree is required, and experience with content approval systems like Veeva Vault is preferred.

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How does the Senior Manager, Commercial Learning contribute to business results at Biogen?

The Senior Manager, Commercial Learning contributes to business results at Biogen by developing targeted training programs that enhance the capabilities of the sales force. By analyzing learning needs and delivering effective content, this role increases team effectiveness, ultimately leading to improved field performance and customer engagement, which is crucial for achieving Biogen's business objectives.

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Do I need experience in the biotech industry to apply for the Senior Manager, Commercial Learning role at Biogen?

While experience in the biotech industry is preferred for the Senior Manager, Commercial Learning role at Biogen, candidates with a solid background in Learning and Development or related fields may still qualify. Specifically, experience in pharmaceutical or healthcare settings will be advantageous as it provides insights into the industry's unique challenges and requirements.

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What benefits can I expect as a Senior Manager, Commercial Learning at Biogen?

As a Senior Manager, Commercial Learning at Biogen, you can expect a competitive base salary ranging from $132,900 to $214,200, along with participation in the company's long-term incentive grants and other bonus programs. Biogen also offers a robust benefits package, including medical, dental, and life insurance, vacation, a year-end shutdown, and a 401K matching program, ensuring you are well taken care of.

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Common Interview Questions for Sr. Manager, Commercial Learning
What experience do you have in designing training programs as a Senior Manager, Commercial Learning?

In answering this question, emphasize your specific experiences with the ADDIE model (Analyze, Design, Develop, Implement, Evaluate) and provide examples of training programs you've successfully designed and implemented in the past. Highlight the methodologies used, engagement strategies, and the resulting impact on organizational performance.

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Can you describe a time when you had to analyze skills gaps within a team?

Provide a specific example detailing how you identified skills gaps through assessments or surveys, the key findings, and the steps you took to address those gaps through tailored learning initiatives. This shows your analytical and strategic thinking in meeting learning needs.

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How do you approach collaboration with cross-functional teams?

Discuss your experience collaborating with various departments like Sales, Marketing, Legal, and Compliance. Provide examples illustrating how you've facilitated communication, ensured alignment on training content, and built relationships to foster a collaborative environment.

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What strategies do you utilize to keep training content engaging?

Talk about your knowledge of adult learning principles and share specific techniques like incorporating interactive elements, real-world scenarios, and varying delivery methods that you've employed to keep learners engaged in the training process.

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How do you measure the effectiveness of training programs?

Explain your approach to evaluating training effectiveness, mentioning both qualitative and quantitative methods such as surveys, assessments, and performance metrics. Provide examples of how you've used these evaluations to iterate and improve training offerings.

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What role does feedback play in your training development process?

Emphasize the importance of feedback from various stakeholders like field forces, leadership, and learners. Discuss how you incorporate feedback into your development process to refine training content and ensure it addresses the real needs of the audience.

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How do you stay up-to-date with best practices in learning and development?

Share methods you use to stay informed about industry trends, such as attending conferences, participating in workshops, engaging with professional organizations, or consuming publications related to Learning and Development, ensuring you can bring innovative ideas to your role.

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How do you prioritize multiple projects as a Senior Manager, Commercial Learning?

Discuss your project management skills, especially any tools or frameworks you use to effectively prioritize tasks based on their urgency and importance, and how you balance long-term goals with immediate training needs within a fast-paced environment.

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Describe your experience in facilitating training sessions.

Provide insights into your facilitation style, any specialized techniques you use to engage participants during live or virtual training sessions, and share anecdotes of memorable training experiences or outcomes to illustrate your effectiveness.

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What is your understanding of compliance in training materials for the pharmaceutical industry?

Convey your knowledge of the regulatory environment, including how you work alongside Legal and Compliance teams to ensure all training materials are compliant with industry regulations and standards while effectively delivering necessary educational content.

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Full-time, remote
DATE POSTED
March 13, 2025

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