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Reservation Coordinator - Remote | WFH Job Overview We are on the lookout for an enthusiastic Reservation Coordinator to become an integral part of our esteemed hospitality team. This remote position is designed for individuals who excel in creating remarkable guest experiences and thrive in a collaborative environment. In this pivotal role, you will be responsible for managing reservations, inquiries, and cancellations, all while ensuring that our commitment to exceptional service is upheld.Key Responsibilities• Welcome and assist guests with reservation requests and adjustments via phone.• Follow established guidelines for processing reservations, cancellations, and modifications.• Collaborate with group coordinators to effectively manage group reservations and block allocations.• Supervise resort inventory to guarantee optimal room assignments for incoming guests.• Track daily arrivals and address any specific guest requests.• Enhance vacation rental revenue through strategic oversight of online booking platforms.• Maintain accurate guest databases and profiles.• Organize filing systems and manage group tracking effectively.• Provide exceptional customer service during calls and interactions.• Offer pre-arrival concierge services and facilitate upgrade opportunities for guests.• Stay updated on resort amenities and activities to provide precise guest information.• Remain adaptable with a flexible schedule, including availability during weekends and holidays.• Assist with additional responsibilities as required.Required Skills• Strong communication and customer service abilities.• Proficiency in reservation management systems.• Exceptional organizational skills and meticulous attention to detail.• Capability to function effectively in a team-driven atmosphere.• Flexibility to accommodate changing schedules and guest requirements.Qualifications• Previous experience in hospitality or customer service roles is preferred.• Strong problem-solving aptitude and a proactive work ethic.• Ability to thrive under pressure and manage multiple tasks simultaneously.Career Growth OpportunitiesAt our company, we are deeply committed to your professional development, offering avenues for career advancement through continuous learning and skill enhancement.Company Culture And ValuesWe take pride in fostering a collaborative and dynamic work environment where hard work is recognized and contributions are valued. We invite professionals who are passionate about hospitality to join our supportive team and contribute to our mission of delivering exceptional guest experiences.Employment Type: Part-Time