Account Manager - Numbers

Join us in building a world where talking to a business is as easy as talking to a friend! ✨

Bird is an AI-powered Customer Relationship Management (CRM) Platform for Marketing, Customer Service, and Payments, powering over 5 trillion annual messages across channels like Email, SMS, and WhatsApp. The impact is real – our messages reach at least 50% of the world's population yearly. If you ever ordered takeaway or purchased goods online, it’s almost guaranteed you have encountered messages through Bird’s technology.

• What’s my job title? Account Manager (Numbers)

• Where in the world? You can work remotely from Europe

• Working hours? Local working hours

• What language(s) will I speak? Fluency in English

The Role

The telecom industry is a complex and fragmented space, shaped by diverse technologies, regulations, and infrastructure. At Bird, we are revolutionizing this trillion-dollar industry by simplifying complicated systems into innovative and accessible solutions. With the acquisition of Telserv, a global leader in numbering services, Bird now provides seamless numbering coverage in over 145 markets, serving a diverse and growing customer base.

To build on this momentum, we are seeking a (Junior) Account Manager to drive the growth of our numbering solutions portfolio. In this role, you will work closely together with several other departments like Voice, Carrier Services teams and the SMS team to bring our cutting-edge numbering products to market, maintain world-class service, and uncover new opportunities within our global customer base. Working closely with the Sr. Account Manager, you will play a key role in driving the success of our Numbering Services for wholesale customers.

What you’ll do

• Take ownership of the full P&L for Bird’s numbering services

• Build, nurture, and expand a global portfolio of customers while conducting regular QBRs

• Drive the sales process from identifying high-value opportunities to closing deals

• Develop forecasts and commit to achieving monthly and quarterly revenue targets

• Work closely with the Voice, Carrier Services, and SMS teams to align regional sales strategies and meet team goals

• Streamline and automate processes by collaborating with internal teams to enhance efficiency

• Provide the customer onboarding and support teams with all necessary information, including KYC, commercial details, and porting requirements, to facilitate a smooth onboarding process

• Maintain accurate records of activities, opportunities, and account details in BirdCRM.

• Represent Bird at industry events and tradeshows, showcasing our expertise and solutions

What you’ll bring

• 3+ years in B2B account management within telecommunications, enterprise software, or the communications industry

• Demonstrated success in creating quotes, negotiating contracts, and managing commercial relationships

• Exceptional ability to simplify complex technical, financial, and contractual details for diverse audiences

• Proven expertise in managing multiple priorities and opportunities simultaneously

• Basic understanding of numbering products and their applications in both wholesale and enterprise contexts

• Ability to work in a high pace environment

• A global mindset with the ability to work across time zones

Why Bird?

• Rewarding Performance:
  At Bird, your growth is tied directly to your success. Top performers will have clear paths to advancement, recognition, and leadership opportunities.

• Competitive Compensation:
  With a 50-50 base and commission split, you’ll have significant earning potential, including accelerators for exceeding quota.

• Cutting-Edge Technology:
  Bird’s platform is at the forefront of CRM innovation, handling 5 trillion messages annually and impacting 50% of the global population.

• Collaborative Culture:
  Bird fosters a transparent and high-performance culture, with open communication across all levels of the organization.

Additional Benefits:

• Performance-Based Bonuses:
  Unlock bonuses for exceeding sales targets and achieving other key performance metrics.

• Learning & Development:
  Continuous learning opportunities to help you grow your skills and stay competitive in the market.

Interview Process

You apply and will hear back from us within a few days. If there’s a fit, the full process is as follows: 

↳ [60 mins] Hiring Manager Interview

↳ [45 mins] Team Interview

↳ [4 Days] Take Home Assignment

↳ [30 mins] Bar Raiser (If Necessary) otherwise...

↳ [24 hours] Decision

#LI-Remote #LI-AS1

What You’ll Gain

🏡Remote work environment: you’ll work from home or wherever you can focus best.  All Birds are required to work from their hired country.

💰Competitive Compensation

💻Latest MacBook and generous Home Office Budget to set you up for success

💅State-of-the-art branded gear

🥳Company-wide and team events - last editions in Marbella and Bangkok! 

✈️Temporary Working Abroad: 10 business days a year (in your timezone)

🌴Life Happens! We offer generous Parental, PTO, and Special Leave Policies. 

🃏Joker Day! Wellness day? Party time? 1 extra day off per year, no questions asked! 

🤯Learn from hundreds of the best minds in the business

💙Join a diverse team consisting of 60+ nationalities, working in over +50 countries

LIFTOFF! 🚀

Life at Bird

When joining Bird, you will work with some of the smartest, curious, and driven people you will ever meet. It’s rewarding, demanding, and exciting work, and you’ll do and learn more than you can imagine. Bird is a great fit for ambitious self-starters who have endless curiosity, work independently, and like to roll up their sleeves and get shit done!

Do you have what it takes to join Bird? 🚀

Learn more about Life at Bird and our Values: How We Work, Careers, and About Bird.

We hope you’re one of us! 💙