Director, SDR

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.At Birdeye, innovation isnt just a goal – its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.What Youll DoCome thrive at Birdeye, and help us build the future of Experience Marketing. Ranked as the 2021 Best Places to Work, 2021 Top WorkPlaces for Managers and Technology Fast 500 for 2018, 2019 and 2020, Birdeye is changing the way businesses interact with customers. As relentless innovators, we make excellence a habit. We know building beautiful things means shattering walls, so we’re bold, scrappy, and love a good challenge. Apply now and find out why Birdeye is rated Top Places to Work.Birdeye is looking for a seasoned SDR leader who can build, grow, and develop an India-based (works on US time zone) SDR team of inbound Sales Development Representatives (SDR). As a Director, you will report to the CMO and coordinate closely with other SDR managers globally and Sales leadership to coach, support and inspire your reps to reach new heights. We believe leading by example is important, thus we expect previous proven achievement in a similar B2B SaaS sales role. If you are looking to be challenged daily, make a huge impact and help define the future of customer experience, we would love to have you join our team!Responsibilities• Recruit, train and develop a high performing SDR team• Set clear goals and expectations & provide hands-on coaching• Track daily activity KPIs and present performance results to senior management• Work closely with Marketing and Sales leaders to ensure optimal lead handlingrequirements• 8+ years of experience in a sales development role; experience working in B2B Software/SAAS space required• 3+ years of sales management experience, ideally in a high-tech start-up B2B SAAS environment.• Proven track record of managing and scaling SDR (inbound) teams successfully• Experience coaching and mentoring reps to achieve set targets• Experience building new processes, workflows, etc.• Bachelors degree• Proven experience achieving and pushing past goals and quotas• Proven ability to analyze and synthesize sales data to optimize sales funnel• Thrives in a fast-paced, team environment• Excellent communication, time-management, and prioritization skills• Drive to succeed and a competitive spiritWhy You’ll Join UsAt Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals – we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We dont just talk about making a difference – we make it happen.Benefits• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)• Flexible PTO• 401(k) with company match• Flexible work from home options available• Maternity & Paternity Leave• Employee Resource Groups - network with like-minded "Birds"• Abundant opportunities that come with a dynamic and fast-growing organization!