Director, Sales Engineering

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit: https://birdeye.com

What You’ll Do

Birdeye’s team is growing! Birdeye, a next-generation reputation management platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a rockstar Director, Sales Engineering. If you possess the right energy, competitive spirit, personal drive and the will to win, this is an opportunity that you cannot afford to miss.

The Director, Sales Engineering's primary responsibility is to manage a team of solution engineers that partners with the Sales Team to uncover and understand customer requirements and propose solutions using Birdeye’s Customer Experience platform. Team’s daily activities include hosting product demonstrations for potential Birdeye customers, understanding customer requirements, demonstrating Birdeye as a solution for customer needs, collaborating on product development, and articulating customer solutions to the Customer Success team when prospects become customers.

Responsibilities

• Be a key and active participant in large client demos and presentations for upmarket and channel partner deals.
• Ensure the team is well trained and equipped to articulate Birdeye’s technology and product updates to prospective customers to fit their business model
• Responsible for team’s performance, win rates, leads assignments and productivity.
• Work interdepartmentally with product, implementation and sales to deliver world class product demos through a team of solution engineers.
• Develop a basic understanding of the competitive market landscape and identify key areas of competitive difference in assigned areas
• Answer technical questions from clients regarding Revel technology, features and solutions
• Establish and maintain strong relationships with sales managers, account owners, product and all process leaders.

• 3+ years of manage experience for the solution engineering team
• 5+ years of experience with sales/ as solution engineer
• Proficient using a SaaS solution for online demonstrations
• Previous industry experience with API’s
• Technical appetite to become a Birdeye expert
• SaaS technology background
• Strong understanding of sales, marketing and SaaS solution selling
• Experience in leading product demonstrations and online sales meetings
• Excellent communication skills required
• Ability to quickly understand customer needs and communicate a solution
• Demonstrated ability to work in an online sales environment
• Previous employment working for a SaaS company preferred
• Ability to analyze data with excellent attention to detail
• Demonstrated ability to meet deadlines and juggle multiple priorities

Nice to have

• Previous experience working in sales overlay / sales support preferred
• Technical curiosity and a desire to fully explore the technology at hand is a big plus
• Salesforce.com experience preferred
• Excellent Microsoft Office Suite proficiency
• Excellent written, phone, video chat, and communication skills
• Well-organized, attentive to details, and possess clear communication and relationship skills
• A team player capable of high performance and flexibility working in a dynamic environment
• Ability to quickly understand business requirements and expectations; detail oriented
• BA/BS or equivalent work experience required
• Basic ability to handle discussions around HTML, JavaScript, and CSS, hosting, SEO and other marketing related technical topics
• Previous SaaS support experience a plus

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.