Senior Mixed Methods UX Researcher

Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Austin, Boston, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

The Senior MM User Experience Researcher plays a vital role in creating useful, usable, and desirable digital experiences for our client's customers, partners, and employees. Through an in-depth knowledge and application of research techniques, the User Experience Researcher will inspire change at all stages of product development and infuse teams with information to help inform design efforts.

Location: Cleveland, OH (hybrid)

Duration: 6 months w/potential for conversion

• Strategy and Planning
• Partner with key stakeholders and other UX team members on strategic roadmaps and the identification of research needs to support successful product evolutions.
• Identify user needs, determine feature usefulness and uncover new opportunities through UX research. Contribute findings and help generate innovative solutions to shape product strategy.
• Seek opportunities to continuously increase customer satisfaction and infuse UX best practices into processes and projects.
• Plan for, identify, and design research activities to conduct. Create standard approaches as well as custom plans that fit within given scope, time and needs.
• Leverage Design Thinking approaches to facilitate experience strategy and direction, while gaining alignment through collaborative sessions.

• Acquisition and Deployment
• Collect and analyze user behavior through field visits, ethnography, usability testing, click-stream analytics, surveys, card sorts and other research methodologies
• Report on findings to diverse audiences through compelling, written and in-person presentations.
• Lead the creation and maintenance of user-research documentation and standards.
• Partner with designers to create personas, scenarios, user journeys, story maps, user flows, and other UX deliverables.
• Assist in developing design concepts as a result of research, providing input on design considerations and on occasion enhancing wireframes/prototypes.
• Provide product usability, evaluation and support to stakeholders.
• Utilize, assess and maintain a portfolio of customer insight tools including survey tools, user research tools, and analytic platforms.
• Create plans for ongoing product and customer success measurement that leverages input from end users through thoughtful data collection, observations, and careful analysis.

• Operational Management
• Utilize a flexible approach to changing priorities per stakeholder/customer feedback in an Agile work environment.
• Collaborate with product owners, designers, marketing, brand, IT and other stakeholders to support the implementation of research findings and artifacts.
• Gain a deep understanding of business operations & industry practices to successfully aid in strategy, design, decision-making, and recommendations.
• Create Design Thinking and educational UX Research materials to instruct others in related approaches.
• Work among a team of designers, providing feedback and perspective, aiming for a cohesive experience across all touch points.
• Make presentations to management, clients, and peer groups, as requested.

• Bachelor degree in Design or related field or equivalent experience.
• 5+years’ experience as a UX practitioner conducting research.
• 5+ years working with internal clients and/or external agencies/partners.
• Experience executing UX research methodologies–e.g.interviews, surveys, usability testing, field studies, etc. and fitting them into a full user-centered design process.
• Experience with heuristic evaluations and its application.
• Understanding of Google Analytics with experience extracting UX insights.

Blink is an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.