Head of Compliance Operations

The Head of Compliance Operations at Blockchain.com is responsible for designing and overseeing global compliance processes, ensuring adherence to AML, KYC and consumer protection standards. This role involves creating key performance indicators for compliance operations, developing dashboards for stakeholders, and managing vendor relationships to support operational processes while maintaining high standards of integrity.

Blockchain.com requires a minimum of five years of relevant AML experience for the Head of Compliance Operations role. Candidates should also have knowledge of customer due diligence laws and regulations, exceptional communication skills, and the ability to balance compliance with business growth.

As the Head of Compliance Operations at Blockchain.com, you will foster a culture of compliance awareness by providing training and development opportunities for your team, and you’ll drive compliance strategies that ensure operational efficiency and collaboration across all departments.

The Head of Compliance Operations at Blockchain.com will leverage advanced technology to automate workflows, implement operational efficiencies, and manage sanctions screening tools ensuring compliance with OFAC and other global regulations.

The work environment at Blockchain.com for the Head of Compliance Operations is flexible with a hybrid model that promotes collaboration while providing opportunities for remote work, unlimited vacation, and a commitment to diversity and inclusion.

Candidates should focus on their capability to assess current compliance frameworks and identify areas for improvement. They should discuss specific strategies like enhancing training programs, automating processes to reduce errors, and leveraging analytics to monitor compliance effectiveness.

A strong answer would discuss specific resources and networks pursued, such as following regulatory updates from organizations like the Financial Action Task Force (FATF), participating in industry conferences, and engaging with compliance communities.

Candidates should provide a specific example demonstrating their problem-solving skills, analytical ability, and experience handling sensitive information while maintaining regulatory compliance.

Answers should highlight key performance indicators like false positive rates, completion time for investigations, and compliance training effectiveness, emphasizing how these metrics inform operational improvements.

Candidates should demonstrate their ability to assess risk and urgency, explaining their process for triaging compliance tasks based on potential impact, regulatory deadlines, and organizational objectives.

An effective response would detail the importance of mentorship, clear communication, and setting achievable goals while fostering motivation and a collaborative team culture.

Candidates should showcase specific examples of their previous roles and the responsibilities they had regarding AML and KYC processes, emphasizing any notable successes, innovations, or improvements implemented.

A strong candidate would focus on the necessity of aligning training materials with the latest regulatory changes, explaining how to tailor content to various learning styles and include practical application scenarios for their team.

The answer should explore the potential for automation, real-time monitoring, and data analytics to enhance compliance practices, while demonstrating an understanding of the latest technologies used in the compliance space.

Candidates should highlight the importance of transparency, regular communication, and proactive engagement to build trust and collaboration with regulators, ensuring a mutual understanding of compliance goals.