Collections Analyst

As a Collections Analyst at Bloomerang, you will primarily focus on managing the collection of outstanding invoices while working closely with customers to resolve payment discrepancies. Your role includes collaborating with cross-functional teams on invoicing, assisting with collections, processing payments, and providing exceptional customer service. You’ll also be responsible for accounts receivable reporting and ensuring a seamless billing experience.

To be considered for the Collections Analyst position at Bloomerang, you should have 1-3 years of experience in B2B accounts receivable. Strong analytical, organizational, and detail-oriented skills are essential. Additionally, you should have excellent communication skills and be able to handle tasks in a dynamic environment. A positive attitude and a passion for supporting nonprofit organizations will make you a great fit!

While it's not mandatory, familiarity with Lockbox Cash Application and knowledge of Ordway/Salesforce would be beneficial for the Collections Analyst role at Bloomerang. Regardless, having a strong grasp of accounts receivable processes and a willingness to adapt and learn new systems will contribute to your success.

At Bloomerang, we value professional growth and development. As a Collections Analyst, you'll have the opportunity to collaborate with various teams, participate in cross-training, and contribute to process improvements that enhance customer experience. We encourage our employees to seek out training and development opportunities that align with their career aspirations.

Bloomerang offers a broad range of benefits to its Collections Analysts, including generous health, vision, and dental insurance options, a competitive PTO package, and a 401k match. You'll also have access to a healthcare service providing 24/7 support and the equipment you need to work successfully from home. We ensure that our employees feel valued and supported in every aspect.

In discussing your experience with accounts receivable, focus on specific role-related tasks you've been involved in, such as managing outstanding invoices, resolving payment discrepancies, and collaborating with teams for successful collections. Highlight your successful strategies and any improvements you've contributed to the collection process.

Handling difficult conversations about overdue payments requires tact and empathy. Describe your approach, emphasizing active listening, patience, and your ability to find mutually beneficial solutions. Providing an example of a challenging situation where you successfully maintained a positive relationship with the client will demonstrate your conflict resolution skills.

Discuss how you assess the accounts receivable portfolio to identify priority accounts that need immediate attention. Explain your methods of categorizing accounts based on payment history, outstanding balances, and their impact on cash flow, and how you effectively plan your outreach to those clients.

Explain that customer service in collections is essential as it fosters positive relationships that can lead to timely payments. A good approach is to express empathy and understanding towards clients' situations while maintaining professionalism to build trust and encourage open communication.

Share a specific improvement you made by implementing a new strategy or tool. Highlight the problem you identified, the actions you took, and the measurable results achieved, showing your ability to enhance efficiency in collections.

Discuss any methods or tools you utilize to stay organized, such as task management software, maintaining detailed records of communications, or creating a priority checklist for daily tasks. Emphasize your ability to adapt and multitask effectively.

Indicate that collaboration is crucial for ensuring that any ongoing issues or discrepancies are resolved efficiently. Mention how you regularly communicate with cross-functional teams to share insights and collectively improve processes, thus maintaining smooth operations.

Provide a structured approach to resolving payment discrepancies, emphasizing your investigative skills. Mention how you gather relevant information from both clients and internal sources to clarify issues and find solutions that meet both parties' needs.

Explain your method of maintaining a positive tone, being truthful and transparent about payment statuses, and assuring clients that you are there to assist them. Your goal is to convey that the collections process doesn't have to be adversarial but rather a cooperative one.

Prepare to explain how Bloomerang’s mission to help nonprofits resonates with you and how your values align with theirs, emphasizing that you genuinely care about supporting the community and contributing to meaningful causes through the collections role.