Medicare Sales Retention Specialist, Intermediate

Your RoleThe Medicare Retention Specialist team is designed to implement retention-based strategies to increase member retention and reduce disenrollment while providing inbound support triaging calls for Direct Sales. The Medicare Retention Specialist will report to the Manager of Direct Sales Enrollment. In this role you will be responsible for ongoing member outreach to increase member retention. This position requires being in the office 3 days per week in our Woodland Hills office.Your WorkIn this role, you will:• Be responsible for member retention through outbound outreach efforts and contact members through established marketing, referral, and call campaigns• Interact with members via telephone to educate and recommend healthcare products based on needs analysis and member feedback• Maintain member relationship and provide follow-up member service to existing and in-process accounts for purposes of retention• Maintain a book of business; responsible for retaining membership and educating members on the value of plans• Onboarding new members to establish a relationship with Blue Shield of California• Work various outbound calls campaigns to educate and retain current members• Ability to meet required call center production and retention metrics• Triage incoming calls and route to dedicated team during Medicare Annual Enrollment Period• Responsible for outbound disenrollment call campaigns to survey previous members• Provide other admin support as required to accommodate business needBlue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!Our Values:• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.Our Workplace Model:Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.Two ways of working: Hybrid (our default) and office• Hybrid - In a business unit approved office a few times per year to 3 days per week, on average• Office - In a business unit approved office 4+ days a week, on average. If the role you're applying for is deemed an "Essential Role," the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.Physical Requirements:Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.Please click here for further physical requirement detail.Equal Employment Opportunity:External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.