Specialist, Social Commerce

As a Specialist, Social Commerce at Blue Wheel, your main responsibilities will include overseeing the day-to-day operations for our brand partners on platforms like TikTok Shop. This involves managing seller performance, ensuring proper shop setup and integrations, and analyzing marketplace data to deliver actionable insights. Additionally, you’ll create reports on key performance indicators and streamline operational processes to enhance efficiency.

To be considered for the Specialist, Social Commerce position at Blue Wheel, you should have at least 2 years of experience in e-commerce or marketplace operations. A Bachelor’s degree in Business Administration, Marketing, or a related field is preferred. Strong analytical skills with proficiency in tools like Excel and Google Analytics are essential, along with exceptional organizational and communication skills.

While the Specialist, Social Commerce position at Blue Wheel is based in Rochester Hills, MI, the company's flexibility with work arrangements may vary. It's always best to inquire during the application process or interview about any possibilities for remote work or hybrid models, as flexibility can change based on the team's needs.

Blue Wheel has been recognized as one of Inc. Magazine's fastest-growing private companies and a top workplace by the Detroit Free Press, reflecting our commitment to a positive work environment. We foster a culture where creativity thrives and every team member feels valued, enabling you to contribute effectively as a Specialist in Social Commerce.

As a Specialist in Social Commerce at Blue Wheel, you will utilize a variety of tools to perform your duties effectively. This includes analytical tools such as Google Analytics for performance tracking, Excel for reporting, and possibly our proprietary Companion technology for advertising and reporting. Familiarity with TikTok Shop and other social commerce platforms will also be beneficial.

When prioritizing tasks as a Specialist in Social Commerce, I focus on aligning my projects with key performance indicators and deadlines. I start by assessing which tasks have the highest impact and urgency, using tools like to-do lists or project management software to organize my workload efficiently.

In my previous role, I noticed that our reporting process was taking too long due to manual data entry. I proposed a new system using automated data pulls from our analytics platform, which not only reduced reporting time by 50% but also decreased errors. This improvement was well-received and implemented company-wide.

I stay informed about trends in e-commerce and social commerce by regularly reading industry blogs, participating in webinars, and following key influencers on social media. Additionally, I engage with professional communities and attend conferences to exchange insights with other professionals in the field.

I have hands-on experience managing e-commerce operations on TikTok Shop, where I was responsible for optimizing product listings and analyzing performance data. I also have experience with similar platforms like Instagram Shopping and Amazon, allowing me to draw valuable insights across different marketplaces.

Ensuring effective communication within my team is vital for success. I prioritize regular check-ins, whether through video calls or team messaging platforms, and encourage an open-door policy for questions and feedback. This fosters collaboration and ensures everyone is aligned on goals and updates.

When evaluating seller performance, I consider metrics like conversion rates, average order value, and customer feedback ratings. These metrics provide a comprehensive view of how well a seller is performing in the marketplace and help identify areas for improvement.

I have extensive experience with data analysis in e-commerce, where I've used tools like Google Analytics and Excel to analyze customer behavior, track sales performance, and identify trends. This analytical approach has allowed me to make informed decisions that positively impact operational efficiency.

When handling operational issues, my approach is to first assess the root cause of the problem and gather relevant data. I then collaborate with internal teams to brainstorm solutions, ensuring we address the issue comprehensively. Finally, I implement the solution while monitoring results to avoid future occurrences.

I am drawn to Blue Wheel's innovative approach to omni-channel commerce and its dedication to delivering exceptional results for clients. The company's fast-paced environment aligns perfectly with my skill set, and I am excited about the opportunity to contribute to a recognized top workplace.

As a new team member, I can contribute to Blue Wheel's culture by bringing a positive attitude and a collaborative spirit. I believe in the importance of teamwork and continuous improvement, and I'm eager to share my insights while learning from my colleagues to help drive shared success.