Senior Data Services Associate

As a Senior Data Services Associate at Boldr, your main responsibilities include reviewing and onboarding submissions from start to finish, documenting feedback, handling onboarding escalations, and collaborating with internal teams to optimize processes. You'll also manage host-facing support tickets and ensure compliance with community guidelines, all while maintaining a strong focus on client satisfaction.

Boldr values candidates with at least 1+ years of experience in sales, operations, or customer management roles. Familiarity with CRM tools like Salesforce and Zendesk is essential, and excellent written and verbal communication skills are a must. If you have a knack for problem-solving and a genuine passion for helping others, you will fit right in!

At Boldr, we believe in personal and professional development. As a Senior Data Services Associate, you'll have access to ongoing training programs, mentorship opportunities, and a supportive work environment that encourages curiosity and innovation. Our goal is to help you grow along with the company, making a lasting impact.

A Senior Data Services Associate at Boldr should have proficiency in CRM tools such as Salesforce and Zendesk. Additionally, experience with Notion, Google Suite, and Slack is beneficial for effective communication and efficiency in managing tasks within our dynamic team environment.

Boldr's company culture is centered around authenticity, curiosity, and a dynamic approach to teamwork. We foster an inclusive environment where everyone is encouraged to share their unique talents and insights, making it a great place for a Senior Data Services Associate to thrive and contribute to meaningful connections.

To manage high volumes effectively, prioritize tasks by urgency and impact, utilize CRM tools to track and organize requests, and maintain clear communication with the team to delegate when necessary. Demonstrating strong time management skills and staying proactive are key to handling this aspect of the role.

Approach this question by outlining the situation, the actions you took to resolve the conflict, and the outcomes. Emphasize your problem-solving abilities, active listening, and commitment to client satisfaction, demonstrating how these skills help you maintain strong relationships.

Detail your approach to compliance by highlighting your attention to detail and knowledge of the community guidelines. Discuss how you review submissions carefully, utilize checklists, and collaborate with team members to ensure that standards are met consistently.

Provide specific examples of your involvement in onboarding processes, the challenges you've faced, and how you've contributed to making these processes more efficient. Highlight any tools or strategies you used to improve the onboarding experience for users.

Explain how you leverage communication tools, hold regular check-ins, and establish clear goals when collaborating with different teams. Emphasize the importance of building relationships and understanding diverse perspectives to achieve common objectives.

Discuss your approach to understanding client needs, such as asking targeted questions, gathering feedback, and staying updated on product features. Emphasize your commitment to continuous learning to effectively meet customer expectations.

Acknowledge potential challenges like managing fluctuating workloads or maintaining compliance with guidelines. Demonstrate your readiness to adapt and strategize solutions, such as developing efficient workflows or utilizing technology for better management.

Express your admiration for Boldr's mission and values. Share how your personal beliefs align with the company’s goals, and highlight your passion for creating impactful experiences through collaboration and authenticity in customer interactions.

Describe your methods for documenting feedback in a structured manner, ensuring it’s accessible for team members. Discuss how you communicate this feedback through team meetings or reports to facilitate continuous improvement in processes.

Share a specific scenario where you identified an inefficiency in an onboarding process, the steps you took to address it, and the positive results achieved. Highlight the importance of taking initiative and being proactive in enhancing user experiences.