Senior Data Scientist, Customer Success

The Senior Data Scientist, Customer Success at Pomelo Care is responsible for building analytic solutions that demonstrate value to payer partners. This includes creating recurring and custom reports, collaborating with the Customer Success team to understand and translate customer needs into technical requirements, and working with the Finance team on billing strategies.

Candidates for the Senior Data Scientist position at Pomelo Care should have at least 4 years of professional experience in data analytics, data science, or statistical analysis involving SQL. Experience with healthcare data and data visualization tools like Tableau is a plus, along with strong communication skills.

The Senior Data Scientist contributes to improving maternal health by leveraging data to demonstrate the effectiveness of Pomelo's care. This role involves generating insights that inform better care strategies, directly impacting outcomes for pregnant individuals and their babies.

In the Senior Data Scientist role at Pomelo Care, professionals often utilize SQL for data analysis, along with programming languages like Python. Familiarity with data visualization tools such as Looker and Tableau is also beneficial.

Pomelo Care fosters a collaborative and diverse team culture where respect for individual backgrounds thrives. As a Senior Data Scientist in Customer Success, you'll join a supportive environment that encourages innovative problem-solving and impact-driven work.

In my previous roles, I utilized SQL extensively to extract and analyze data, focusing on providing insights that drive business decisions. For example, I created complex queries to identify trends in patient outcomes, which directly informed reporting for stakeholders.

I would start by having detailed discussions with the customer success team and clients to understand their goals. I’d ensure clarity by asking probing questions to capture their requirements comprehensively, which I would then document and translate into actionable technical specifications.

I use visualization tools like Tableau and Looker to create dashboards that simplify complex datasets into easily digestible insights. My goal is to focus on storytelling through data, emphasizing important metrics that resonate with various audiences.

In a previous role, I noticed that manual data entry was leading to inconsistencies. I proposed an automation solution that utilized SQL scripts to streamline data processing, reducing errors and saving time for the team. This initiative was later adopted across departments.

I prioritize projects by assessing their impact and urgency. I communicate with stakeholders to understand deadlines and expectations, then I create a roadmap that focuses on high-impact projects while remaining agile to accommodate shifting priorities.

One of the biggest challenges is effectively gathering and integrating diverse healthcare data sources while ensuring data accuracy. This requires a collaborative approach with various stakeholders to combine insights that truly represent patient care outcomes.

I address conflicting feedback by organizing meetings to gather all stakeholders, encouraging open communication. My goal is to align everyone’s objectives and find common ground, ensuring that the final solution addresses the most critical needs.

In my last position, I regularly presented analyses to senior management. I focused on delivering clear, concise reports that highlighted key findings and actionable insights, tailoring my presentations to align with the audience's interests to ensure engagement.

I continually engage with online courses, participate in webinars, and follow industry leaders on social media platforms. I also attend workshops and conferences to stay informed about emerging trends and technologies in data science.

I'm passionate about leveraging data to create a meaningful impact on maternal health. Pomelo's mission to improve outcomes for moms and babies through data-driven care resonates deeply with me, and I believe my skills and experiences can contribute to this vital work.