Principal Account Manager
Bolt is on a mission to democratize commerce. We relentlessly prioritize our retailers—putting their brands front and center while enabling frictionless shopping at any touchpoint in the customer journey. At the center of it all is our rapidly growing universal shopper network—Bolt merchants such as Saks OFF 5TH, Revolve, and Casper can access tens of millions of shoppers, offering them a best-in-class checkout.
And revolutionizing ecommerce is only half of the equation—we’re also transforming the way we work. At Bolt, we have created a work environment where people learn to drive impact, take risks and make big bets, and grow from feedback, all while feeling welcomed and accepted for who they are. Come join us on the adventure today!
Bolt is hiring a Strategic Principal Account Manager to help manage our largest segment of merchants. Reporting to the Director of Account Management, this individual will be responsible for driving revenue growth across their portfolio and merchant retention through contract renewals. In addition, they will be responsible for training, driving merchant advocacy and beta participation. This cross-functional role will require excellent strategic planning, stakeholder management, and executive-level influence to ensure your merchants continue to get value from Bolt.
Responsibilities:
- Manage our most complex accounts at Bolt, developing and executing custom account plans and strategies to retain the merchant and identify and execute on expansion opportunities.
- Be a thought leader for your customers, proactively raising solutions and concerns before it becomes an escalation.
- Partner with internal teams (implementation, support, product, engineering, sales) to manage the overall success of the merchant.
- Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Bolt and your merchants.
- Standard Account Manager responsibilities include conducting business reviews, monitoring merchant health, managing escalations, and achieving KPIs.
- Problem solve issues for your portfolio, whether that requires bringing in an SME or developing a workaround to find win-win solutions.
- Mentor junior members on the Account Management team
Requirements:
- At least 8+ years of relevant experience in account management, customer success or sales
- Experience in eCommerce
- Prior experience managing complex, strategic relationships at all levels of internal and external organizations with high visibility
- Comfort with technical concepts, including metrics, A/B testing, and technical backend architecture and integrations
- Ownership mentality; ability to manage projects end to end with little oversight
- Excellent communication skills - ability to tell stories with data and present to a non-technical audience
- Availability to travel up to 25%
- Availability to work Eastern or Central time is preferred
Estimated salary range for this role: $168,000 - $208,000 OTE
#LI-Remote
Benefits:
- Comprehensive health coverage: Medical, dental and vision
- Remote-first workplace
- Time away: Flexible PTO, paid holidays + floating holidays, your birthday off!
- Paid parental leave
- Competitive Pay
- Retirement plans
- Virtual and in-person team & company events
In addition to our core values, Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and expression, genetic information, pregnancy and related conditions, veteran status or any other reason prohibited by law. On our mission to democratize commerce, the Bolt platform levels the playing field for everyone. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve (that is, everyone).
By
Bolt
Bolt is a fast-growing mobility company headquartered in Tallinn and operates in over 500 cities in more than 45 countries. We offer ride-hailing, micromobility rental, food and grocery delivery and carsharing services worldwide.
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