Contractor/Freelance Customer Service Support - Remote

The Contractor/Freelance Customer Service Support at Boostability is responsible for acting as the primary contact for SEO clients, resolving their concerns, and managing the implementation of SEO packages. This includes assigning tasks to the fulfillment department, coordinating regular meetings, and providing personalized recommendations to ensure client satisfaction.

To qualify for the Contractor/Freelance Customer Service Support role with Boostability, candidates should have at least six months of prior experience in customer service and must be fluent in both spoken and written German. Good English skills for internal communication are also necessary, along with proficiency in Google tools and strong online communication skills.

Working hours for the Contractor/Freelance Customer Service Support at Boostability are from 8:45 AM to 5:15 PM (CEST), Monday through Friday. This position allows for a fully remote working arrangement, offering flexibility and a great work-life balance with no weekend or holiday work.

Yes! Boostability provides ongoing training in SEO and management for the Contractor/Freelance Customer Service Support position. You’ll receive on-the-job training designed to help you enhance your skills and knowledge, ensuring you feel confident and equipped to serve our clients.

Unfortunately, this role requires candidates to be citizens or permanent residents of Ireland, as it is a contract position that mandates specific legal employment eligibility. Ensure you meet this requirement before applying.

When managing multiple clients as a Contractor/Freelance Customer Service Support, I prioritize tasks by assessing urgency and impact. I utilize task management tools to organize my workload and regularly communicate with clients to ensure alignments on priorities. This approach not only keeps my schedule organized but also fosters strong relationships with clients.

In a previous customer service role, I encountered a frustrated customer due to a service delay. I calmly listened to their concerns and empathized with their situation. Then, I proposed a solution that included both immediate assistance and follow-up support, which ultimately restored their confidence in our service. This experience taught me the importance of empathy and proactive communication.

To stay organized and productive while working remotely, I create a structured daily schedule that outlines my tasks and deadlines. I minimize distractions by maintaining a dedicated workspace and utilize digital tools for project management and client communication to ensure I stay on track and deliver high-quality service.

I approach learning new SEO techniques through a combination of online courses, industry blogs, and by participating in webinars. I believe staying updated with the latest trends allows me to provide the best service to my clients at Boostability, and I actively integrate these techniques into my client interactions.

I am proficient in various Google tools such as Drive, Sheets, and Docs, which are essential for task management and client communication. Additionally, I am familiar with customer relationship management (CRM) software that helps manage client interactions effectively, making my support streamlined and efficient.

To tailor my communication style, I first assess each client's preferences and personality. I adjust my tone, language, and level of detail in my communications to ensure they're comfortable and well-informed. This personalization helps build rapport and enhances client satisfaction in the long run.

I am motivated to provide exceptional customer service because I believe in the impact of positive experiences. Helping clients succeed and seeing the tangible results of my support gives me a sense of fulfillment. I take pride in my work and always strive to exceed expectations.

I handle tight deadlines by maintaining a calm demeanor and prioritizing my tasks based on urgency. I break down the work into smaller, manageable parts and tackle them systematically. This approach allows me to navigate pressure without sacrificing quality in my service.

I want to work as a Contractor/Freelance Customer Service Support at Boostability because I admire your commitment to using cutting-edge technology for SEO. The company’s positive culture and focus on employee growth align with my professional values, and I am excited about the opportunity to make a meaningful contribution to your team.

I believe essential qualities of a customer service representative include excellent communication skills, empathy, patience, and strong problem-solving abilities. Being adaptable and maintaining a positive attitude are also crucial in ensuring that clients feel valued and supported through their interactions.