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Contractor/Freelance Customer Service Support - Remote image - Rise Careers
Job details

Contractor/Freelance Customer Service Support - Remote

Overview:
In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service. You will be responsible for all communication with our SEO clients and managing their SEO campaigns.

Compensation: EUR 30,000/annually

Who We Are:
Boostability was founded in 2009 and is now one of the fastest-growing internet marketing companies in the world. We use cutting-edge technology to offer high-quality SEO and website marketing services that drive explosive growth for our small business partners and clients. The work environment is fun, friendly, and collaborative. We take pride in a unique, positive culture that allows all our employees to thrive and helps all our clients achieve success.

Your Responsibilities:

  • Act as the primary contact for our SEO clients and partners, helping them resolve their concerns.
  • Represent our company and SEO product with excellent customer service.
  • Manage the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work.
  • Assign SEO tasks to our fulfillment department.

What We Expect from You:

  • At least six months of experience in customer service.
  • Fluent spoken and written German skills are essential.
  • Good English skills (for internal communication only).
  • Proficiency in using standard Google tools (Drive, Sheets, Docs).
  • Excellent online communication skills, with the ability to clearly and effectively express your thoughts.
  • Creative and logical thinking, with the ability to work within time and quality standards.
  • Strong conflict resolution skills to handle situations where clients are dissatisfied.

Working Hours:

  • Fully remote – all you need is a computer, headset, and a stable internet connection.
  • 8:45 AM – 5:15 PM (CEST), Monday to Friday. No work on weekends or holidays.

Why You Should Work with Us:

  • We are an internationally recognized SEO company.
  • Ongoing SEO and management training.
  • On-the-job training provided. All you need is motivation.

Additional Notes

  • This is a contract position, so you will not be eligible for traditional benefits.
  • You must be able to work independently and manage your own time.
  • You must be a citizen or permanent resident of Ireland to be hired as a contractor in this role.
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CEO of Boostability
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Gavan Thorpe
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Average salary estimate

$30000 / YEARLY (est.)
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$30000K
$30000K

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Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

MUTW LLC is looking for a dedicated Virtual Member Service Representative to elevate member experiences through exceptional virtual support.

We help small businesses succeed online.

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DATE POSTED
January 10, 2025

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