Warranty Lead

As a Warranty Lead at Bosch, you will be primarily responsible for managing warranty chargebacks and supporting customer requirements for our major OEM partner, Ford Motor Company. Your duties will include leading commercial warranty reviews, collaborating with divisional quality teams to analyze warranty discrepancies, technical support related to Ford’s requirements, and creating reports necessary for warranty charge approval. Additionally, you will coordinate the Bosch customer requirements database to ensure alignment with Ford's policies and procedures.

To apply for the Warranty Lead position at Bosch, candidates need a Bachelor's degree in Engineering, Computer Science, Accounting, or a related field, along with a minimum of 3 years of experience in warranty, cost, and data reporting deliverables. Proficiency in Excel and database systems is required, especially with techniques like pivot tables and V Lookups. Familiarity with automation tools and experience with warranty processes related to OEM and Tiers will also be a significant advantage.

Essential skills for the Warranty Lead role at Bosch include strong networking abilities to collaborate with diverse teams and cultures, an analytical mindset for reviewing and improving processes, and exceptional organizational skills. Proficiency in Microsoft Office, especially Excel, and familiarity with warranty chargeback processes are also critical to excel in this position. Furthermore, knowledge of SAP and customer portals will contribute to your success in this role.

A typical day for a Warranty Lead at Bosch involves analyzing warranty chargebacks, coordinating with different departments to resolve discrepancies, and delivering technical support regarding Ford's warranty requirements. You’ll spend time preparing detailed reports for warranty charge approvals and collaborating with quality teams to ensure compliance with OEM customer policies. Regular discussions with sales and accounting teams will also be part of your day, enabling you to stay updated on processes and improvements.

To enhance your chances of getting hired as a Warranty Lead at Bosch, focus on building a solid foundation in warranty management and reporting. Highlight any relevant experience you have with OEM partners, especially Ford, and showcase your ability to use advanced Excel functions and database systems effectively. Emphasizing your proactive approach to problem-solving and your ability to collaborate in a diverse environment will also make you a standout candidate.

When answering this question, highlight specific instances where you've managed warranty chargebacks. Discuss your familiarity with the relevant processes and tools, and explain how you've collaborated with other teams to resolve discrepancies effectively.

Focus on your attention to detail and the methodologies you employ to double-check your data before finalizing reports. This could include using Excel tools like pivot tables and performing data validation checks.

Discuss any previous experiences where you've identified areas for cost savings related to warranty processes. Share specific metrics, initiatives you've implemented, or changes that resulted in cost reductions.

Explain your approach to identifying discrepancies, analyzing the root cause, and collaborating with relevant teams to find solutions. Provide an example of a successful resolution to a past issue.

Demonstrate your knowledge of Ford's warranty procedures and how they align with Bosch's internal processes. Mention any direct experiences you've had working with Ford or similar OEMs.

Share your approach to maintaining positive relationships, emphasizing communication, empathy, and problem-solving skills. Provide examples of how you've navigated challenges in past relationships.

Discuss your proficiency with Excel, SAP, and any automation tools like Microsoft PowerBI or Alteryx, explaining how you've utilized these tools to enhance reporting efficiency and accuracy.

Provide a specific example of a process you enhanced, detailing your role, the steps you took to implement changes, and the impact those changes had on the organization.

Explain your organizational strategies, such as using project management tools or prioritizing tasks based on deadlines and impact, while demonstrating your capacity to remain flexible in a fast-paced environment.

Share personal motivations that drive you, such as a passion for providing top-notch customer service, improving processes, or reducing costs. Relate these motivations back to Bosch's philosophy of excellence and innovation.