Maintenance Supervisor, Nashville

As a Maintenance Supervisor at AvantStay, your main responsibilities will include troubleshooting and fixing maintenance issues in short-term rental properties and boutique hotels. You will perform repairs on plumbing, electrical systems, furniture, and more while ensuring that the properties are safe and clean. You'll also be involved in managing work order requests and coordinating with third-party vendors when necessary.

To qualify for the Maintenance Supervisor role at AvantStay, candidates should have 3-5 years of experience in property management or similar maintenance environments. A deep understanding of upkeep tasks in electrical, plumbing, and HVAC systems is crucial. Additionally, applicants must be tech-savvy, comfortable navigating apps for work documentation, and possess their own tools to perform required tasks.

AvantStay's Maintenance Supervisor plays a key role in prioritizing maintenance issues. You’ll proactively resolve issues before guest arrivals and during their stays as needed. By being hands-on 80% of the time, you’ll ensure that any maintenance concerns are addressed swiftly to enhance the overall guest experience, making their stay comfortable and enjoyable.

AvantStay provides an attractive benefits package for Maintenance Supervisors, which includes an annual salary ranging from $60,000 to $65,000 plus bonuses, unlimited paid time off, and company-sponsored insurance for medical, dental, and vision coverage. Additional perks include complimentary stays at AvantStay properties, fitness and cell phone reimbursements, and team bonding events!

Yes, the Maintenance Supervisor role at AvantStay offers flexibility in work hours. The candidate must have the willingness to work weekends and holidays, fitting their schedule with the business needs. This flexibility allows for a balanced work-life dynamic and accommodates our operational requirements.

In your answer, be sure to outline the scope of the project, the challenges you faced, and how you resolved them. Highlight your hands-on skills and your proactive approach to maintenance tasks, demonstrating your capability and initiative.

Discuss your strategy for assessing urgency and impact. You might mention using work order systems to track requests and prioritizing tasks based on guest needs and safety guidelines. This shows your organizational skills and commitment to maintaining property standards.

List the specific tools and technology you have experience with, including maintenance tracking software, and emphasize your tech savviness. You can also mention how you keep yourself updated on new tools or technologies in the maintenance field.

Explain any prior experience managing vendor relationships, from obtaining quotes to ensuring work is completed satisfactorily. Highlight your communication and negotiation skills, which are critical in this aspect of the Maintenance Supervisor role.

Talk about regular inspections you conduct, reporting any safety hazards that arise, and your approach towards cleanliness standards. Share any specific procedures you follow to maintain high safety and aesthetic standards in properties you manage.

Provide a specific example where you had to act quickly, detailing the situation, your response, and the outcome. This demonstrates your problem-solving skills and ability to work under pressure.

Discuss your mentoring style. Explain how you would provide hands-on training, share resources for learning, and ensure they feel supported while they acclimate to their role. This showcases your leadership and teamwork skills.

Describe any safety protocols you adhere to, such as using appropriate personal protective equipment (PPE), following guidelines for handling hazardous materials, or ensuring tools are used safely. This reflects your commitment to workplace safety.

Emphasize the importance of customer service and listening to feedback. Explain how you would address and resolve the issue with a sense of urgency, ensuring the guest feels valued and that their concerns were taken seriously.

Your answer should reflect your passion for property maintenance, alignment with AvantStay’s vision, and your skills that directly relate to the job description. Show enthusiasm for being part of a team that transforms travel experiences through quality maintenance.