Production Support Software Developer

As a Production Support Software Developer at Bottomline, your primary responsibility will be to provide hands-on support for the Paymode platform. This includes maintaining and troubleshooting core transaction processing systems and ensuring seamless operations within an Agile development environment. You'll need to utilize your SQL skills to identify and resolve issues and ensure customer satisfaction through effective communication.

To qualify for the Production Support Software Developer position at Bottomline, candidates should have a Bachelor’s degree in computer science or equivalent work experience. Proficiency in SQL is essential, and prior experience in enterprise software and SaaS development is preferred. Familiarity with Object-Oriented Programming and the ability to handle on-call duties during off-hours will also be required.

Production Support Software Developers at Bottomline should have a strong understanding of Java EE technologies, relational databases (preferably Oracle), and expertise in troubleshooting complex issues. Familiarity with Agile methods, web application development (HTML, JavaScript, CSS), and testing frameworks such as JUnit will be beneficial for this role.

Yes, as a Production Support Software Developer at Bottomline, you will be required to participate in a rotating on-call schedule. This may include handling production system outages and performance issues outside of regular working hours and weekends, ensuring that our systems remain operational for our clients.

The work environment for a Production Support Software Developer at Bottomline is collaborative and fast-paced, utilizing Agile development methodologies. You'll work with a distributed team, engaging in constant communication to ensure customer delight and addressing technical challenges in a supportive atmosphere focused on innovation and team success.

When answering this question, you should highlight specific instances where you've used SQL to troubleshoot or optimize queries. Discuss any projects where you helped identify defects or improve system performance using SQL skills.

To answer effectively, narrate a specific situation, the steps you took to identify the issue, and how your actions led to a successful resolution. Showcase your problem-solving and analytical skills in the context of production support.

Discuss specific Agile practices you've implemented, such as sprint planning, stand-ups, or retrospectives. Emphasize your role within an Agile team and how it contributed to project success.

Outline techniques such as using prioritization matrices, task lists, or project management tools. Provide examples of how these strategies helped you meet deadlines or resolve critical issues effectively.

Explain the principles of OOP, such as encapsulation, inheritance, and polymorphism, and provide concrete examples of how you've utilized these concepts in previous projects or applications.

Discuss your approach to time management and stress reduction. Share techniques for staying organized while being flexible enough to respond to production issues as they arise.

Mention specific testing frameworks like JUnit or others you've used in your experience. Talk about how these tools contributed to ensuring the reliability and performance of the applications you’ve developed.

Share a specific experience detailing collaboration across locations and time zones. Explain the challenges faced, such as communication barriers, and how you effectively managed the team dynamics.

Elaborate on your communication skills and how you actively listen to customer concerns. Write about your methods for clarifying issues and ensuring customers feel understood and valued throughout the support process.

Highlight any relevant projects involving real-time transaction systems, discussing specific challenges such as latency issues or system failures, and describe how you worked to address those challenges effectively.