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Event Operations Manager EXEMPT

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Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. This isn’t any ordinary office; it’s the beginning of a bowled new career as an Event Operations Manager.

Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event clients and guests are totally satisfied with every aspect of their events. Reporting to the center’s General Manager, the Event Operations Manager is a great opportunity for someone with exceptional organizational skills and amazing people skills to match.

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as an Event Operations Manager

BE THE HOST WITH THE MOST

Host special events; manage your team of event hosts; oversee all setup of appropriate areas

BRING THE PARTY TO LIFE

Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again

CONNECT WITH YOUR CLIENT

Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting

ALWAYS BE IMPROVING

Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction

MANAGE THE TEAM

Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies

REMAIN FLEXIBLE

Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

WHO YOU ARE

You’re an event professional who knows that the secret to every great party is a room full of satisfied guests. Your guest service radar is finely tuned and you impart that mindset to all of the event hosts whom you manage. You have experience leading a team and knowledge of the hospitality industry and event planning/execution. You’re also a rock-solid communicator whose interpersonal skills are second to none. And since events aren’t always 9 to 5, you’re flexible to work a variety of shifts, from weekends and holidays to extended workdays.

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team

1 Year+ of Management Experience
2+ Years Banquet Captain
Bachelor’s degree
Knowledge of F&B and Hospitality Industry
Broad Knowledge of/Experience in Event Planning and Execution
Proficiency in MS Office Suite and database software preferred
Knowledge of POS register systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS:

Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay range for this position is $75,000 - $85,000 per year.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

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Average salary estimate

$80000 / YEARLY (est.)

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$75000K

$85000K

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What You Should Know About Event Operations Manager EXEMPT, Bowlero

Welcome to your new adventure as an Event Operations Manager at Lucky Strike Entertainment in New York! Imagine a workplace that isn't just about desks and meetings but one filled with the excitement of bowling, arcade games, and fantastic parties. As our Event Operations Manager, you won't just oversee events; you'll be the heart of the action, ensuring that every gathering is memorable. You'll lead your team of Event Hosts, coordinating everything from setup to execution while maintaining that all-important guest satisfaction. Reporting to the General Manager, you'll bring a combination of organizational prowess and exceptional people skills to the table, making every event a hit. Your responsibilities will include crafting seamless experiences with the sales and operations teams, connecting personally with clients to exceed their expectations, and continually improving guest feedback through your attentive management. Flexibility is key, as you'll work various shifts to accommodate those exciting weekend and holiday events. If you are passionate about event planning, have management experience, and can effortlessly juggle numerous tasks while keeping the guests in mind, then this is your chance to shine at Lucky Strike Entertainment, where every day promises fun and excitement!

Frequently Asked Questions (FAQs) for Event Operations Manager EXEMPT Role at Bowlero

What responsibilities does the Event Operations Manager at Lucky Strike Entertainment have?

As the Event Operations Manager at Lucky Strike Entertainment, you will host special events, oversee the setup of event areas, manage a team of Event Hosts, and ensure a flawless execution of each event. You will also be responsible for making personal connections with clients, utilizing guest feedback to enhance satisfaction, and coordinating with the sales and operations teams for a seamless experience.