Job details

Clerk II Hotel

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

Sell rooms utilizing excellent customer service skills and yield management. ·
Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. · Complete all registration forms and computer input.
Retrieve and distribute room keys.
Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
Communicate with Executive Hosts regarding hotel stays.
Utilize computer to run necessary reports.
Balance all transactions at the end of shift (audit out).
Operate manual procedures in the event of computer failure.
Other duties as assigned by management.

Qualifications

High school diploma or equivalent, and minimum 6 months front desk experience.
Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
Ability to communicate with guests and staff in English.
Knowledge of hotel key system.
Must be able to work flexible shifts.
Able to stand for long periods of time.
Detail oriented and able to multitask.
Ability to add, subtract, and audit accounts.
Money handling experience and ability to operate electronic draft system.
Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Average salary estimate

$37500 / YEARLY (est.)

min

max

$30000K

$45000K

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What You Should Know About Clerk II Hotel, Boyd Gaming

Join Boyd Gaming Corporation as a Clerk II at our vibrant hotel located at 5111 Boulder Hwy, Las Vegas, NV, where every day presents an opportunity to create memorable experiences for our guests! As a crucial part of our front desk team, you'll be the friendly face that welcomes guests during check-in and check-out, ensuring a smooth and efficient process. Your role will involve providing essential information about our hotel amenities, special events, and local attractions, all while utilizing your outstanding customer service skills. With a keen eye for details, you’ll handle registration forms, distribute room keys, and process payments accurately. You'll also resolve any guest complaints with professionalism and a smile, and you'll be the communication link with Executive Hosts regarding guest stays. To thrive in this position, you should have at least six months of front desk experience, a high school diploma, and strong multitasking abilities. Familiarity with hotel computer systems like LMS and CMS will give you an advantage, but most importantly, a passion for hospitality is key. We value our employees and are committed to creating a diverse and inclusive environment where everyone can excel. Come be a part of our dynamic team at Boyd Gaming Corporation, where your contributions will not only support our guests but also enrich the communities we serve.

Frequently Asked Questions (FAQs) for Clerk II Hotel Role at Boyd Gaming

What are the key responsibilities of a Clerk II at Boyd Gaming Corporation?

As a Clerk II at Boyd Gaming Corporation, key responsibilities include providing a welcoming check-in and check-out experience for guests, selling rooms through excellent customer service, and addressing guest inquiries about hotel services and local attractions. You will also handle registration forms, distribute room keys, process payments, and ensure all transactions balance efficiently at the end of your shift.