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Dual Rate Slot Shift Supervisor

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for the supervision of Slot personnel during an assigned shift. Ensure the security and accountability of slot funds. Ensure all Company policies and procedures and Indiana gaming regulations are consistently followed.

When Floor Person:

  • Perform minor machine maintenance such as locking & unlocking machine doors. 
  • Complete written dept. forms to document cash transactions, jackpot payouts and to complete within guidelines of internal controls. 
  • Monitor slot floor activities to ensure protection of company funds. 
  • Develop, apply and maintain a friendly and courteous rapport with customers and team members. 
  • Maintain secure key controls at all times.

When Supervising:

  • Provides direct supervision for slot personnel on an assigned shift. 
  • Maintain the security of funds and equipment.
  • Issue necessary equipment to slot personnel.
  • Provide approvals as necessary.
  • Ensure all policies and procedures are followed and are in accordance to the Indiana Gaming Regulations. 

Qualifications

  • Must be at least 21 years of age.
  • High school diploma or equivalent required.
  • One (1) year of experience in the same or similar role preferred.
  • Experience with Microsoft Office applications preferred.
  • Must be able to effectively use a hand-held radio and microphone.
  • Must be able to stand and walk for extended periods during a shift.
  • Must have excellent communication and customer service skills.
  • Must be able to obtain/maintain any necessary licenses and/or certifications. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Dual Rate Slot Shift Supervisor, Boyd Gaming

Join the Boyd Gaming Corporation team as a Dual Rate Slot Shift Supervisor, where we believe in fostering an engaging and inclusive environment for both our customers and team members. Located at 777 Blue Chip Dr, Michigan City, IN, you will be integral in supervising slot personnel during your assigned shift, ensuring the security and accountability of slot funds. Your role will involve performing minor machine maintenance like locking and unlocking machine doors as well as documenting cash transactions and jackpot payouts in compliance with internal controls. We value a friendly atmosphere, so developing a rapport with customers and coworkers is key. When taking on the supervisory role, you’ll manage slot staff, oversee daily operations, maintain the security of funds and equipment, and issue necessary tools to your team while ensuring all policies and Indiana gaming regulations are strictly followed. At Boyd Gaming, our commitment to excellence in the gaming industry is unmatched, and we believe in continuous improvement and maximizing value for everyone involved. If you’re passionate about providing top-notch service and thrive in a fast-paced environment, this could be the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Dual Rate Slot Shift Supervisor Role at Boyd Gaming
What are the key responsibilities of a Dual Rate Slot Shift Supervisor at Boyd Gaming Corporation?

As a Dual Rate Slot Shift Supervisor at Boyd Gaming Corporation, you will be responsible for supervising slot personnel during shifts, ensuring the security of funds, performing minor machine maintenance, monitoring slot floor activities, maintaining excellent customer relations, and ensuring all operations comply with policies and Indiana gaming regulations.

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What qualifications do I need to apply for the Dual Rate Slot Shift Supervisor position at Boyd Gaming?

To apply for the Dual Rate Slot Shift Supervisor position at Boyd Gaming Corporation, candidates must be at least 21 years old, possess a high school diploma or equivalent, have one year of experience in a similar role, and demonstrate excellent communication and customer service skills.

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What skills are essential for success as a Dual Rate Slot Shift Supervisor at Boyd Gaming?

Essential skills for success as a Dual Rate Slot Shift Supervisor at Boyd Gaming Corporation include strong communication abilities, proficiency with Microsoft Office applications, experience handling cash transactions, and the capability to stand and walk for extended periods. Being personable and customer-oriented is also critical.

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What does the training look like for new Dual Rate Slot Shift Supervisors at Boyd Gaming?

New Dual Rate Slot Shift Supervisors at Boyd Gaming Corporation will undergo thorough training that covers company policies, Indiana gaming regulations, operational procedures, and hands-on experience with slot machine maintenance and cash management to ensure confidence and competence in their new role.

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How does Boyd Gaming promote a positive work environment for Dual Rate Slot Shift Supervisors?

Boyd Gaming Corporation is dedicated to promoting a positive work environment by fostering inclusivity, providing ongoing training and career growth opportunities, and encouraging open communication among team members to contribute to a collaborative workplace.

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Common Interview Questions for Dual Rate Slot Shift Supervisor
What experience do you have that prepares you for the Dual Rate Slot Shift Supervisor role?

In responding to this question, detail your previous roles in gaming or customer service and highlight specific experiences where you demonstrated leadership, cash management, or excellent customer service skills, tying them back to the responsibilities of the Dual Rate Slot Shift Supervisor.

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How would you handle a situation with an upset customer?

Explain that you would listen actively to the customer's concerns, show empathy, and work towards a resolution that aligns with company policies. It's helpful to provide an example from your past experience related to this.

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What measures do you believe are necessary to ensure the security of slot funds?

Discuss the importance of adherence to internal controls, regular audits, and employee training on security protocols, reinforcing the significance of accountability in maintaining company trust and compliance.

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Can you describe a time you had to supervise a team under pressure?

Share an anecdote where you effectively led a team through a challenging situation, emphasizing your communication skills and ability to maintain morale and efficiency in fast-paced environments.

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How do you stay updated on gaming regulations and compliance?

Talk about resources such as industry publications, training, or memberships in professional associations that help you stay current with gaming regulations, highlighting your commitment to professionalism and compliance.

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What strategies do you use to maintain clear communication with your team?

Elaborate on your communication style, mentioning tools you use for effective messaging, regular check-ins, and fostering an open dialogue to ensure everyone remains informed and engaged.

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How do you prioritize tasks during your shift?

Discuss methods such as creating priority lists, delegating tasks when appropriate, and being flexible to adapt as situations arise, demonstrating your organizational skills and ability to manage time efficiently.

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What is your approach to conflict resolution among staff?

Describe your proactive approach towards resolving conflicts by mediating discussions and finding common ground, emphasizing the importance of maintaining a harmonious team environment for overall operational success.

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Why do you want to work for Boyd Gaming Corporation?

This is your opportunity to convey your passion for the gaming industry, mention Boyd Gaming’s reputation, and express enthusiasm about contributing to a company dedicated to excellence and community involvement.

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What do you think is the most important quality for a Dual Rate Slot Shift Supervisor to possess?

Share your thoughts on qualities such as strong leadership, customer service orientation, or integrity, and back it up with reasons on how it affects both team performance and guest experience.

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Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our cu...

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Full-time, on-site
DATE POSTED
March 17, 2025

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