Job details
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Customer Success Manager II, Scale - job 1 of 4
Braze is a leading customer engagement platform looking for a dedicated Customer Success Manager to drive customer value and enhance customer relationships.
Skills
- Excellent communication skills
- Time management
- Domain knowledge in SaaS or APIs
- Relationship building
- Customer advocacy
Responsibilities
- Own client renewals and retention targets.
- Act as the main point of contact for clients.
- Provide strategic guidance and enablement.
- Build strong customer relationships.
- Analyze customer product usage to identify opportunities.
- Advocate for customers and gather feedback for product development.
- Provide education to maximize product usage.
- Coordinate with other teams for customer support.
Education
- Bachelor's degree preferred
Benefits
- Competitive compensation including equity
- Retirement plans
- Flexible paid time off
- Comprehensive health benefits
- Family services
- Professional development opportunities
To read the complete job description, please click on the ‘Apply’ button
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Braze (NASDAQ:BRZE) is a leading cloud-based software company based in New York City. We enable companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Diversity of Opinions
Work/Life Harmony
Mission Driven
Customer-Centric
Social Impact Driven
Passion for Exploration
BENEFITS & PERKS
Family Medical Leave
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$72,000/yr - $90,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 20, 2024
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