IT support specialist
Brevo is the leading Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more.
Today more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.
As a fast-growing company, Brevo is in the process of growing the IT team. We are now looking for an IT Support Specialist to join our Paris office. As a member of this team, you will be working closely with the infrastructure team and the cybersecurity team and you will report directly to our IT Manager. We work with cutting edge technologies and the team is encouraged to explore and lead new projects.
- Analyze departmental needs, identify gaps and boost efficiency, productivity and accuracy.
- Work on the Onboarding & Offboarding process at scale.
- Provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging and perform day-to-day IT support tasks.
- Implement IT operations, manages inventory, Operating Systems installation and configuration, applications the likes of:
- Track and maintain hardware and software inventory
- A relevant experience working as IT Support Specialist or equivalent
- A first experience in system administration is appreciated
- Knowledge in the followings technologies :
- Highly positive attitude and ability to build conducive working relationships with colleagues from all levels.
- Fluent in English and in French
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Meal vouchers - Swile (12,5) € per day
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips
- Work's council benefits (Leeto)
- Social, green and rainbow alliance committees to take care of environmental and social matters
- Several services related to prevention, health and personal and professional well-being on Welii platform
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- Kids leave: additional time off if your children are sick and need you
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents
- Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike...and more!
- A first video interview with our TA Team
- A second interview with the IT Manager
- A last video interview with the VP platform
Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
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Brevo is on the lookout for an enthusiastic IT Support Specialist to join our dynamic team in Paris, France! As the leading Customer Relationship Management (CRM) suite, we empower millions of businesses globally to connect with their clients using innovative technology. In this role, you’ll directly support our infrastructure and cybersecurity teams, helping us maintain our reputation as a trusted partner to over 500,000 businesses. You’ll dive into various tasks—everything from analyzing departmental needs to enhancing productivity, onboarding, troubleshooting technical issues, and managing IT operations. With your expertise, you’ll ensure our team has everything they require, including software management and hardware inventory oversight. We believe in investing in our talent, offering opportunities for professional growth in a vibrant, international environment that celebrates diversity and inclusion. Your experience in system administration and foundational knowledge of networking protocols and operating systems will be crucial here. At Brevo, we value your positivity and ability to foster relationships within our collaborative culture. In addition to the chance to work with cutting-edge technologies, you’ll enjoy perks like meal vouchers, comprehensive health care, and opportunities for continuous learning. If you’re excited about being part of our growth story and contributing to the phenomenal experiences we create for our clients, we’d love to hear from you!
By
Brevo
We help businesses meet their customers. This mission is in our DNA, and it’s the driving force behind everything we do. We empower all businesses to build and grow relationships with their customers across all digital channels. By taking a modul...
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