Customer Service Representative - Remote

We are a fast-growing, customer-centric company that prides itself on delivering top-notch service to our clients. We believe in fostering a collaborative and inclusive work environment where employees can thrive. Our mission is to build long-term relationships with our customers through exceptional service and dedication to their needs.

As we continue to expand, we are looking for passionate and professional individuals to join our Customer Service team!

We are seeking an enthusiastic, reliable, and dedicated Customer Service Representative to be the first point of contact for our customers. You will play an integral role in ensuring that our clients receive outstanding service by providing timely assistance, resolving inquiries, and addressing issues with professionalism and care. This is a dynamic role that involves both problem-solving and relationship-building.

• High school diploma or equivalent.
• Proven experience in customer service or a customer-facing role (1-2 years preferred).
• Sells experience a plus
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multi-task, manage time effectively, and meet deadlines in a fast-paced environment.
• Empathy, patience, and a positive attitude when dealing with customers.
• Familiarity with CRM systems, help desk software, or Microsoft Office Suite (plus)
• Ability to work independently or as part of a team.
• Strong attention to detail and organizational skills.
• Respond to customer inquiries via phone, email, and zoom in a timely and professional manner.
• Address customer concerns, issues, and complaints with empathy and a solutions-oriented approach.
• Provide product/service information, helping customers navigate the company's offerings.
• Process applications accurately and efficiently.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate with team members and other departments to resolve complex customer issues.
• Stay up to date on product knowledge, company policies, and industry best practices.
• Consistently meet or exceed individual and team performance goals, including response time, satisfaction scores, and resolution times.

• Competitive Compensation.
• Comprehensive Benefits Package including health, dental, and vision insurance.
• Flexible Schedule
• Training and Development opportunities to enhance your skills and career growth.
• Work-Life Balance: Flexible hours, hybrid or remote work options available.
• Team-Oriented Culture: We foster a collaborative and inclusive work environment.