Director of Operations

Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!

Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others:

• Built In’s 2023 & 2024 Best Startups to Work For In New York City

• Built In’s 2024 Best Startups to Work For In the U.S.

• Fast Company’s Most Innovative Companies of 2022

• Forbes Fintech 50 2022

• Business Insider’s Most Promising Consumer Startups 2022

The Role

Brigit is looking to hire a Director of Operations with expertise in payments and operations to lead our team across a range of tactical and strategic initiatives. You have experience in scaling operations in a fast-paced consumer FinTech company or in consumer banking with extensive knowledge of payments and digital products. The role requires the candidate to have proficiency in operational excellence, process optimization, analytics, and a solid understanding of operational compliance. 

You’ll be focused on working across the organization to ensure that cross-functional processes are efficient and comprehensive, and help to further automate and optimize these. In parallel, you will be helping to drive and close special projects and initiatives to further support our growth and efficiency. You can think highly strategically, while at the same time being able to roll up one's sleeves when needed. As a manager of people, you are passionate about the development of others. 

This is a hybrid role (3x per week) based out of Brigit’s New York office. It will be a dynamic, impactful, and unique experience! 

What You'll Be Doing

• Play an instrumental role in supporting how we  grow and scale by ensuring  cross-functional processes are efficient and comprehensive

• Clear ownership of payments operations, including working across Compliance, Operations, Product, and Engineering teams to develop and automate processes that and establish relevant metrics and KPIs

• Manage our relationships with key payments partners, including payment processors, & banking and compliance partners  

• Own and manage multiple programs in a fast-paced environment across teams and with senior leaders of the organization

• Own vendor management to ensure we remain cost efficient and focused on continuous improvement

• Building and developing high-performing teams to drive operational excellence

What You Have

• 10+ years of experience in strategic and operational roles in companies with high growth,  including at least 5 years in fintech and an understanding of payment network rules and regulations  

• Sharp analytical and process excellence skills, the ability to think strategically, and a proven track record in delivering cross-functional and transformational initiatives

• Strong working knowledge of operational compliance and understanding of operational risk and relevant frameworks

• Excellent communication and interpersonal skills, and the ability to engage and influence stakeholders at all levels; ability to present complex information in an easy to understand format

• The ability to work with the team at all levels, in an open office setting, within a highly collaborative environment and start-up culture

• A passion to make a social impact and to help build a business that dramatically improves people’s lives

• The ability to execute on today's challenges while maintaining a forward-thinking mindset around where we'll be six months, a year, and several years from now

• Proven successful implementation of strategic operational projects to completion while successfully managing stakeholders, including C-suite

Who You Are

• Self manager with an ownership mindset and the resilience to win

• Start-up experience is a requirement; prior experience with hypergrowth a plus

• Strong communication skills including clarity, timeliness and follow-through

• Ability to drive initiatives with minimal structure and be influential within the organization to garner internal support for initiatives

• You embrace and are inspired to be a key driver of Brigit’s mission!

The anticipated annual base salary for this position is $180,000 - $210,000. This range does not include any other compensation components or other benefits for which an individual may be eligible. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Benefits & Team

• Medical, dental, and vision insurance

• Equity participation

• Flexible PTO Policy

• 401k plan

• Paid Parental Leave

• Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health support

• Monthly reimbursements to use against wifi and cell phone bills

• Annual reimbursement for Learning & Development

• Help hard working Americans build a brighter financial future

• High-growth company at an early stage

• A dynamic, flexible and collaborative start-up work environment with a highly talented team

Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodations@hellobrigit.com.