Project Assistant (Stephenson, VA)

Location

Snowden - 104 Crofton Court

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Your Team

The Project Assistant supports the Construction Managers in overseeing the day-to-day operations of home construction within specified communities. This role ensures homes are built on time, within budget, and to high standards of quality, cleanliness, and safety. The Project Assistant also serves as a key point of contact for homeowners, maintaining open communication and addressing their questions and concerns promptly. Additionally, this role involves submitting scheduling reports, documentation of homeowner interactions, and other necessary materials to the supervisor.

The location for this role is at 112 Statesman Dr., Stephenson, VA 22656.

Your Key Deliverables

Construction

• Schedule and conduct Home Orientation Tours with customers.

• Coordinate with subcontractors, utility companies, and other parties to ensure the construction schedule is met, adjusting as necessary.

• Maintain detailed scheduling in Build Pro to keep all parties informed of construction status.

• Schedule and approve inspections promptly to adhere to projected completion dates.

Material Handling

• Ensure all required materials are on-site for trades to complete their phases as scheduled.

• Manage subcontractors to have their materials on-site and removed after work completion, avoiding stockpiles.

• Safeguard materials against damage, theft, and other risks.

Personal Management

• Supervise punch-out workers, and laborers to ensure efficient and effective work.

Customer Service

• Conduct meetings with customers at four standard stages: Pre-Construction, Pre-Drywall, Pre-Settlement, and Post-Settlement, and maintain open communication throughout the building process.

• Respond to homeowner calls and emails within 24 hours.

• Meet with homeowners on-site to address any questions or concerns.

• Maintain a professional appearance during work hours. Strive to exceed customer expectations by providing thorough, respectful, and informative responses to questions or complaints.

Reporting

• Maintain the Build Pro scheduling and document storage site for each managed community.

• Keep accurate and up-to-date status records for each home under construction.

• Inform the Manager of any homeowner questions, conflicts, or issues that require attention.

• Submit all necessary paperwork from homeowner meetings to the main office.

Administrative Tasks

• Assist Construction Managers with processing invoices.

• Take and manage progress photos for customer updates.

• Ensure proper completion of customer paperwork in the online warranty system.

• Complete weekly safety observations. Review and comment on customer surveys in AVID.

Cost Control

• Operate the job site within or under budget.

• Ensure contractors do not charge for items they are contracted to complete.

• Monitor purchase orders closely.

Safety Management

• Maintain a safe job site.

• Stay informed of all safety codes and OSHA guidelines and regulations.

• Monitor subcontractors for safety compliance and address non-compliance issues.

• Maintain and post all required safety information in the construction office.

Other Duties

• Perform other duties as assigned by the Vice President of Housing Operations that are necessary but not specifically identified above.

Must Haves

• Demonstrated proficiency in interpersonal communication and fundamental computer applications.

Nice to Haves

• Proficient in Microsoft Excel (including complex formulas, pivot tables, and data analysis) and adept at utilizing various software applications to streamline workflows and improve efficiency.

Your Opportunity - US

We are proud to offer our employees what they value most:

• Competitive compensation

• Excellent extended medical, dental and vision benefits beginning day 1

• 401(k) matching, vesting begins day 1

• Career development programs

• Charitable donation matching

• Paid Volunteer Hours

• Paid parental leave

• Family planning assistance including IVF, surrogacy and adoptions options

• Wellness and mental health resources

• Pet insurance offering

• A culture based on our values of Passion, Integrity and Community

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Brookfield Residentialparticipates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.