Senior Consultant, Internal Communications

As a Senior Consultant in Internal Communications at bswift, you'll be responsible for acting as a trusted advisor to clients, developing communication strategies, managing client relationships, and leading large complex engagements. You'll engage directly with clients to understand their needs, create tailored communication strategies, and ensure successful execution, all while staying updated on industry best practices.

To become a Senior Consultant in Internal Communications at bswift, you should have 7 to 10 years of experience in employee communication and change management, preferably with a corporation or consulting agency. A Bachelor’s degree in communication, business, or public relations is essential, along with strong written and oral communication skills and the ability to manage competing priorities successfully.

Yes, the Senior Consultant (Internal Communications) position at bswift is a remote role. This allows you to enjoy flexibility while collaborating with colleagues across the country in a dynamic and engaging work environment.

At bswift, we foster an environment that encourages both professional and personal growth. As a Senior Consultant, you will have ample opportunities to develop your skills, work on innovative projects, and collaborate within a supportive team. We celebrate diversity and continuously seek to enhance our team's capabilities.

Working at bswift as a Senior Consultant in Internal Communications offers a fun and flexible environment focused on delivering superior service. You will be part of a collaborative team recognized as one of Chicago’s Best and Brightest Companies to Work For, and you'll benefit from a commitment to professional development, innovative work, and an inclusive culture.

Begin by genuinely understanding the client’s goals and the context of the change. Incorporate a multi-channel approach, address the audience's concerns, and ensure your strategy is flexible to adapt to feedback and evolving needs. Highlight past experiences that showcase your strategic thinking and client engagement.

Describe a campaign where you outlined the objectives, the strategies employed, and the outcomes achieved. Explain your role, the challenges faced, and how you collaborated with various stakeholders to ensure a cohesive message across all channels.

Discuss specific tools or platforms you’ve utilized for evaluating communication campaigns, such as surveys, analytics platforms, or KPI tracking. Provide examples of adjustments you made based on insights gathered through these tools to enhance future strategies.

Emphasize the importance of building relationships and regular communication with clients. Share your method for collaborative planning sessions that define clear objectives and ensure that your strategies are consistently aligned with client goals throughout project execution.

Provide a specific instance where you had to balance competing priorities. Explain your planning techniques, delegation of tasks, and how you kept all stakeholders informed. This showcases your organizational and leadership skills.

Discuss your process for soliciting, reviewing, and integrating client feedback into your communication strategies. Be sure to point out the importance of active listening, adaptability, and maintaining a collaborative relationship with clients.

Draw from your previous roles to describe how you’ve successfully communicated during significant organizational changes. Emphasize creating clear messaging that addresses employee concerns while fostering a sense of community and support.

Illustrate your approach to creating communications that cater to diverse audiences. Outline your methods of collaborating with different teams to gain insight and input that ensures everyone’s voice is heard.

Explain how you leverage digital platforms—like social media, email campaigns, and internal apps—to enhance message delivery. Share examples of how you adapted your strategies for different digital channels to ensure maximum engagement and clarity.

Talk about your commitment to ongoing education, whether through workshops, industry publications, or active participation in professional networks. Highlight instances where you applied new trends or tools to your projects successfully.