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Account Manager - Hybrid

Saving the World! Help Wanted…Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America’s Fastest-Growing Private Companies list.We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!Why this Role is Important:Budderfly is committed to ensure that all our customers’ needs are understood and addressed while dramatically reducing their carbon footprint and significantly lowering their energy costs.Responsibilities:• Communicating with customers to ensure that all their needs are understood and addressed.• Building strong client relationships to maintain current business and acquire new customers/locations.• Collaborating with various internal departments to ensure that they fulfill all customer requests and projects are going to plan.• Resolving complaints and keeping track of all processes that pertain to the client’s desires• Acting as the client’s representative to ensure that their requests are met with a focus on improving the customer experience• Collecting and analyzing data concerning consumer behavior to understand changing needs.• Perform regular check ins with current customers to determine satisfaction levels and any needed improvements.• Conduct regular reviews with the customer going over program performance.Desired Skills and Experience:• Bachelor’s Degree or related Energy industry experience preferred.• Ability to prioritize and support multiple customer projects simultaneously.• Strong problem-solving skills.• Able to work remotely and independently.• Strong interpersonal, analytical, oral, written communication, and presentation skills.Compensation: $80,000.00 - $95,000.00, based on factors including level of experience, skillset, qualifications, and location.Job Location: Shelton, CT: Hybrid work scheduleCompensation$80,000—$95,000 USDCompensation is based on factors including level of experience, skillset, qualifications, and location.What We Offer:• Career advancement opportunities in a fast-growing, supportive company environment• Competitive pay• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance• Opportunity to work as part of a team that values its members and works together to achieve positive change.Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.
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What You Should Know About Account Manager - Hybrid, Budderfly

Are you passionate about sustainability and looking to make a meaningful impact? Budderfly is searching for an enthusiastic Account Manager to join our dynamic team in beautiful Colorado! As a leader in energy management, Budderfly is dedicated to reducing carbon emissions for small to medium-sized enterprises, including restaurant chains and retail franchises. Your primary responsibility will be to build and maintain strong relationships with our clients, ensuring their every need is understood and fulfilled. In this role, you’ll collaborate with various internal departments, resolving inquiries and ensuring projects stay on track. You’ll also have the opportunity to analyze customer data, providing insights that help us continually improve the experience for our partners. At Budderfly, we pride ourselves on our energetic culture and commitment to making the world a better place. If you're eager to contribute to a healthier planet while growing your career in a supportive environment, we want to hear from you! Join us in reshaping energy management—one client at a time.

Frequently Asked Questions (FAQs) for Account Manager - Hybrid Role at Budderfly
What are the key responsibilities of the Account Manager at Budderfly?

As an Account Manager at Budderfly, your key responsibilities include building strong client relationships, listening to and addressing customer needs, ensuring project completion by collaborating with internal teams, analyzing consumer behavior data, and conducting regular check-ins with clients to assess satisfaction levels. Your role will be crucial in maintaining and expanding our client base.

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What qualifications should I have to apply for the Account Manager position at Budderfly?

The ideal candidate for the Account Manager role at Budderfly should hold a Bachelor’s Degree or have relevant experience in the energy industry. Strong problem-solving skills, excellent communication abilities, and the capacity to manage multiple projects simultaneously are essential for success in this position.

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How does Budderfly support professional growth for Account Managers?

Budderfly is committed to the career advancement of its employees. As an Account Manager, you will have opportunities to grow within a fast-growing environment, receive competitive pay, and partake in a comprehensive benefits package that includes medical, dental, and retirement plans.

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What is the work culture like at Budderfly for Account Managers?

The work culture at Budderfly is energetic and collaborative. We emphasize a team-oriented approach where everyone works together to achieve positive environmental change while providing exceptional customer service. You'll find supportive colleagues who are passionate about sustainability and dedicated to making a difference.

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Is the Account Manager position at Budderfly remote?

Yes, the Account Manager position at Budderfly offers a hybrid work arrangement. This means you'll have the flexibility to work remotely while also being part of an engaged team that meets in Colorado when necessary.

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Common Interview Questions for Account Manager - Hybrid
Can you describe your experience with managing client relationships as an Account Manager?

When answering this question, focus on specific instances where you built trust and rapport with clients. Highlight how you listened to their needs, addressed issues proactively, and maintained communication to ensure their satisfaction.

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How do you prioritize multiple customer projects at once?

Discuss your organizational and time management strategies. Mention tools or methods you use to track progress and stay on schedule, emphasizing your ability to adapt as project demands change.

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What strategies would you use to handle an unhappy client?

In your response, emphasize active listening to understand their concerns, apologizing if appropriate, and outlining steps you would take to resolve their issues promptly. Illustrate your commitment to customer satisfaction.

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How will you analyze consumer behavior to improve client experience?

Share your approach to data analysis, mentioning specific metrics you watch and how you translate data into actionable insights that enhance customer service and energy solutions.

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What motivates you to work in the energy management field?

Express your passion for sustainability and how helping businesses reduce their carbon footprints inspires you. Discuss any personal projects or initiatives that showcase your commitment to environmental responsibility.

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Can you provide an example of a successful project you managed?

Select a project that demonstrates your leadership and problem-solving skills. Walk the interviewer through your goals, the challenges faced, and the positive outcome achieved for the client.

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What do you think are the biggest challenges facing the energy management industry today?

Demonstrate your knowledge of current trends and challenges, such as technology integration or regulatory changes, and express your thoughts on how you would approach these issues as an Account Manager.

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How do you ensure teams are aligned with client objectives?

Emphasize your communication skills and collaborative spirit. Explain how you facilitate discussions among team members to ensure everyone is aware of client needs and project goals, promoting a unified effort toward success.

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What tools or software are you familiar with that assist in account management?

Mention specific CRM tools or project management software you have experience with. Talk about how these tools help you streamline processes, track client interactions, and measure project performance.

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Why do you want to work at Budderfly as an Account Manager?

Connect your values with Budderfly's mission. Show your enthusiasm for working with a company that prioritizes sustainability and provides innovative energy solutions while underscoring how your skills align with the team’s goals.

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Full-time, hybrid
DATE POSTED
December 19, 2024

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