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Inside Sales Representative I - job 1 of 2

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.PURPOSEUnder direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.Essential Duties And Responsibilities• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.• Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).• Enters orders into system and schedules delivery of products.• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.• Participates in coordinating and conducting customer workshops.• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.• Other duties may be assigned.Supervisory ResponsibilitiesThis job has no supervisory responsibilities.Minimum RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.COMPETENCIES• Knowledge of company products, competitor’s products and company standards• Knowledge of company product pricing, discount and estimating formulas and guidelines• Good verbal and written communication skills• Demonstrates strong detail orientation skills• Strong customer service skills• Knowledge of basic sales techniques, concepts and the ability to influence and persuade• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program• Knowledge of and ability to use motorized and non-motorized material handling equipmentWORK ENVIRONMENT / PHYSICAL ACTIVITYThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Subject to both typical office environment and outside locations with temperature and weather variations.• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.• Reaching-extending the hand(s) and arm(s) in any direction.At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htmPay Transparency Provision - English/Spanish

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What You Should Know About Inside Sales Representative I, Builders FirstSource

Are you on the lookout for a rewarding career with Builders FirstSource as an Inside Sales Representative I in Hattiesburg, MS? This is your chance to ignite your path in one of America’s largest suppliers of building materials! At BFS, we understand that home ownership is a dream worth pursuing, and you’ll play a key role in making that happen every day. In this position, you’ll provide exceptional service to our retail customers, whether they come in to browse, call, or email. Your sales skills will shine as you actively engage with customers, help them choose the right products, and provide material estimates and quotes for their projects. With the support of our fantastic team, you’ll enter orders into our system and coordinate timely deliveries. We value hard work and efficiency, so you’ll have the freedom to manage your tasks, aiming to hit our productivity goals. Plus, you’ll have the opportunity to lead workshops that enhance our customers’ understanding of our products. If you have a high school diploma or GED and a little bit of sales experience, we want to hear from you! Join BFS, where we’re devoted to empowering individuals, fostering growth, and working together in a dynamic, people-first culture. Your journey with us is just beginning, and the possibilities are limitless!

Frequently Asked Questions (FAQs) for Inside Sales Representative I Role at Builders FirstSource
What are the responsibilities of an Inside Sales Representative I at Builders FirstSource?

As an Inside Sales Representative I at Builders FirstSource, you'll be deeply engaged in customer service activities for retail clients. Your responsibilities will include handling inquiries on product selection, pricing, and availability, directly engaging in sales, providing material estimates and quotes, entering orders, and scheduling deliveries. You'll also assist in workshops and resolve customer complaints, all while ensuring to follow safety protocols.

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What qualifications do I need to be an Inside Sales Representative I at Builders FirstSource?

To qualify for the Inside Sales Representative I position at Builders FirstSource, applicants need a high school diploma or GED, along with at least six months of sales-related experience. If you have a passion for sales and excellent communication skills, this might be the perfect role for you!

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What skills are important for success as an Inside Sales Representative I at Builders FirstSource?

Success as an Inside Sales Representative I at Builders FirstSource hinges on several key skills. You should possess strong customer service abilities, demonstrate detail orientation, and have knowledge of basic sales techniques. Additionally, being proficient in Microsoft Office Suite and familiar with ERP programs will enhance your performance in this role.

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How does Builders FirstSource support professional development for Inside Sales Representatives?

Builders FirstSource is committed to your growth, offering various tools, training, and resources that empower you to enhance your skills. You’ll have opportunities to engage in workshops and gain new experiences, paving the way for a fulfilling career in sales within our thriving company.

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What is the work environment like for Inside Sales Representatives at Builders FirstSource?

The work environment for Inside Sales Representatives at Builders FirstSource combines both typical office tasks and the physical demands of interacting with customers in-store. Expect a lively atmosphere where you’ll need to stand for extended periods, but you'll also experience the satisfaction of helping customers in their building material needs.

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Common Interview Questions for Inside Sales Representative I
Can you describe your experience in retail sales?

When answering this question, focus on specific experiences where you successfully assisted customers, highlighted your ability to meet sales targets, or contributed to team success. Be ready to share how you effectively handled inquiries and product recommendations.

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How do you handle customer complaints?

Discuss a previous experience where you resolved a customer complaint, emphasizing your listening skills and the steps you took to address the issue. Showcase your empathy and willingness to find solutions that satisfy the customer while following company guidelines.

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What strategies do you use to engage customers effectively?

Share your approach to building rapport, such as asking open-ended questions to understand customer needs better. Emphasize your communication skills and any techniques you use to encourage interaction and customer loyalty.

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How would you prioritize tasks during a busy shift?

Explain your organizational skills and how you would assess the most urgent tasks. You might mention using a checklist or a system to manage your time effectively while ensuring that customer needs are promptly addressed.

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What are your long-term career goals as an Inside Sales Representative?

Discuss your aspirations for personal and professional growth within sales. Express your interest in learning, taking on new challenges, and possibly mentoring others or advancing into more senior sales roles as you gain more experience.

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How do you stay updated on product knowledge?

Illustrate your methods for keeping up to date with product offerings, whether through company training resources, online research, or engaging in discussions with colleagues. Highlight your commitment to ensuring that customers receive accurate and helpful information.

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Can you explain a time when you successfully closed a sale?

Share a specific example that highlights your sales approach, illustrating how you identified the customer’s needs, tailored your pitch, and led them to make a purchase decision. Quantifying the outcome can strengthen your response.

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Why do you want to work as an Inside Sales Representative at Builders FirstSource?

Articulate your motivation for wanting to join Builders FirstSource. You might mention your admiration for the company’s reputation, its commitment to customer satisfaction, or your enthusiasm about providing great building materials to help others realize their home ownership dreams.

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Describe a challenging situation you've faced in sales and how you overcame it.

Reflect on a difficult scenario you encountered within sales, detailing the steps you took to resolve it. This response should emphasize your problem-solving abilities and resilience in the face of challenges.

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What role does teamwork play in your sales strategy?

Emphasize the importance of collaboration with your colleagues to share best practices, strategize on customer engagement, and create a positive work environment that drives overall sales success.

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Our Mission: To be the best supplier of building materials and services by having a people-first culture, exceptional customer service, and innovative solutions that create superior value for our stakeholders. Our Vision: To make the dream of h...

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Full-time, on-site
DATE POSTED
December 22, 2024

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