Network and I.T. Support Manager

As a Network and IT Support Manager at Burwood Group, your primary responsibilities will include managing network infrastructure, supporting mobile workforce demands, ensuring security and compliance, and collaborating with Managed Support Providers (MSP). You will also maintain Windows servers, optimize VPN and MFA access, oversee laptop deployments, and manage cloud-based software platforms.

To qualify for the Network and IT Support Manager position at Burwood Group, candidates should possess a Bachelor’s degree in IT or a related field, along with at least 7 years of IT support experience. Successful candidates will have strong networking skills, familiarity with cloud technologies, and a solid understanding of information security concepts.

Burwood Group fosters a positive work environment by prioritizing teamwork, personal growth, and diversity. As a Network and IT Support Manager, you'll find yourself in a culture that encourages collaboration and supports your professional development—all while enjoying a flexible hybrid work model.

The Network and IT Support Manager at Burwood Group should have strong technical expertise in networking, server management, cloud technologies, and security. Experience with Active Directory, cloud apps, and secure communications protocols is also essential to thrive in this role.

Burwood Group offers a comprehensive benefits package for Network and IT Support Managers, which includes health, dental, and vision insurance, along with a 401(k) savings plan. The company places a strong emphasis on employee well-being and professional growth.

When discussing your experience with network management, focus on specific instances where you've maintained network infrastructure, improved reliability, or implemented security measures. Highlight projects involving LAN, Wi-Fi, and remote access solutions.

In your answer, illustrate your systematic approach to troubleshooting. Mention specific tools or methods you've used to diagnose and resolve remote support issues, emphasizing your communication skills and ability to guide users through solutions.

Be ready to discuss your hands-on experience with cloud technologies. Detail your familiarity with platforms like Microsoft 365, AWS, and any specific projects where you've leveraged these technologies to enhance IT performance.

Explain your methodology for prioritizing IT support requests. Discuss how you assess the urgency and importance of requests, and share examples of how you've collaborated with teams or MSPs to address high-priority issues.

Articulate your understanding of information security compliance, such as ISO 27001. Discuss specific measures you take, such as regular audits, user training, and documentation practices to mitigate risks.

Use the STAR method (Situation, Task, Action, Result) to narrate a challenging IT project. Focus on your role, the obstacles faced, and how you contributed to achieving a successful outcome, emphasizing technical and interpersonal skills.

Emphasize your ability to simplify complex technical concepts. Share methods you deploy to ensure all staff understand IT instructions or procedures, perhaps through user-friendly documentation or training sessions.

Discuss the importance of maintaining strong working relationships with Managed Support Providers. Explain how you collaborate and set expectations to ensure quality service delivery and timely project progress.

Your answer should outline your deployment process, focusing on assessment, standardization, and testing stages. Mention how you ensure all user needs are met and how you handle feedback post-deployment.

Reflect on your passion for helping others and your interest in technology. Share how you find satisfaction in resolving issues and driving improvements in IT processes to better support users and the organization.