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Security Operations Center (SOC) Supervisor

We Are:Fermilab is America’s premier laboratory for particle physics and accelerator research, funded by the U.S. Department of Energy. We support discovery science experiments in Illinois and at locations around the world, including deep underground mines in South Dakota and Canada, mountaintops in Arizona and Chile, CERN in Europe and the South Pole.We are strategic risk takers, innovators, and collaborators. We are engineers, scientists, technicians, administrative professionals. We are over 2,000 employees advancing knowledge for the benefit of humankind. Fermilab has been at the forefront of particle physics for more than 40 years. We build world-leading accelerators and detectors to conduct some of the most advanced particle physics experiments possible. We collect and analyze the data from those experiments with some of the most powerful computers in the world. We conduct this research on a 6,800-acre prairie, 35 miles outside Chicago, a treasure that has been designated a National Environmental Research Park.Under direction from the Senior Security Supervisor, Oversees Emergency Operators/Dispatchers that prioritize emergency telephone/dispatch/radio calls and requests on a 24hours/day, 7 day/week environment. Administer Security Operations Center functions such as shift scheduling, key database, control access/CCure, video systems, and alarm systems.A strong candidate for the Security Operations Center Supervisor role should have both Emergency Dispatcher expertise and leadership skills to manage a team effectively.You Will:• Supervise, coordinate, and facilitate the work of others, including scheduling of shift personnel of the Security Operations Center, collaborating with the Senior Security Supervisor.• Receive non-emergency calls; follow protocol/procedures in asking appropriate questions and notifies appropriate personnel, transform requests into proper radio message format; Record and monitor status of personnel and equipment and coordinates operations through radio and telephone communications. (Employee will be expected to be on-call for off hours incident response. This may or may not require the employee to come onsite to address the issue.)• Manages all Human Resources actions for the Security Operations Center function including making recommendations for hiring, promotions, performance and merit reviews, disciplinary actions, and terminations, as may be appropriate.• Monitor administrative two-way communications systems for other Laboratory groups and dispatch required services using standard radio code system.• Monitor site-wide fire, security, and utility alarm enunciation system, as well as local fire and law enforcement radio channels and Fermilab emergency warning systems. Correlate activated alarms with system testing activities and irregularity reports; dispatches responders as required.• Step into the Emergency Operator/Dispatcher role as necessary to meet operational needs.• Receive and forward requests for Fermilab assistance and mutual aid for off-site law enforcement and fire/medical emergencies.• Maintain logs, records, call lists, and emergency instructions; complete and submit reports as required.• Keep informed of current and applicable Fermi Security and Fire Department policies, procedures, and protocols.• Receive, place, and redirect intra-Laboratory, local, long distance, conference, and over-seas calls; provide directory assistance; send, receive, and log facsimile messages.• Activate Emergency Operating Center (EOC) procedures when directed.• Conduct equipment checks and reports/logs deficiencies to supervisor.• Abide by and is responsible for performing all duties in accordance with all environmental, health and safety regulations and practices pertinent to this position.• Contribute effectively within a diverse workforce and uphold Fermilab's commitment to equity, diversity, and inclusion.We Are Looking For:• Master’s degree in related field with 1 year experience; or Bachelor’s degree in related field with 3 years’ experience.Applicable Knowledge, Skills and Abilities Required:Team Management:• Demonstrated experience in managing and mentoring (SOC) emergency operators/dispatchers, ensuring optimal team performance, particularly in high-stress situations.• The ability to guide, motivate, and support the Emergency Operator/Dispatchers on a 24/7/365 basis.Incident Command:• Capable of coordinating and managing incidents, making sound decisions quickly, and effectively leading the team during any Fermilab related incident.• Adept at managing high pressure situations, ensuring accurate and timely incident response, and continually optimizing the SOC’s policies, procedures, and protocols.• Proficiency in working with Fire Department and Security staff during EOC activation, compliance, and risk management teams to ensure coordinated responses and proactive threat management.Training and Development:• Skilled in developing team capabilities through continuous training, knowledge sharing, and mentorship.Communication:• Excellent ability to communicate SOC issues, incidents, and processes to supervisory staff.• Use of two-way public safety radios, telephone switchboard. Strong verbal and written communication.• Competence in creating detailed reports, documenting incidents, and ensuring that team activities are well-documented.• Detail oriented and capable of multitasking.Fermilab is an Equal Opportunity Employer and believes a diverse and inclusive environment based on mutual respect is essential to our mission. Fermilab is committed to recruiting and developing the most hardworking people and does not discriminate in employment on the basis of race, ethnicity, color, religion, age, sex, gender identity or expression, sexual orientation, military/veteran status, country of birth, geography/postal code, disability, marital status, parental or gestational status, or other non-merit factor.REAL-ID Requirement for access to Fermilab CampusFermilab and FRA requires all members of the public to produce a REAL-ID, or equivalent, to access the Fermilab Campus for interviews or career events. A list of acceptable forms of ID can be found here: https://get-connected.fnal.gov/wp-content/uploads/2021/09/REALID-Documents.pdf If a candidate is selected for an interview but does not possess any of the equivalent documents, we may schedule a virtual interview.
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What You Should Know About Security Operations Center (SOC) Supervisor, Fermilab

Fermilab is on the lookout for a dedicated Security Operations Center (SOC) Supervisor to join our team in Batavia, AR. If you’re someone who thrives in a dynamic environment and has a knack for emergency dispatch and leadership, this could be the perfect fit for you. As part of our organization, you’ll oversee a team of Emergency Operators/Dispatchers, ensuring that urgent requests are prioritized in our 24/7 operation. Your responsibilities will include scheduling shifts, managing administrative communications, and coordinating with multiple teams, all while maintaining a focus on safety and security. In this role, your ability to manage incidents and communicate effectively will be crucial, as you will be the point of contact for various emergencies and requests, including local law enforcement. We’re committed to fostering a diverse workplace, where your experiences and insights will contribute significantly to our mission of advancing knowledge for the benefit of humankind. If you are ready to take on a vital leadership position and make a difference in the field of security operations, we encourage you to apply and be part of the Fermilab family!

Frequently Asked Questions (FAQs) for Security Operations Center (SOC) Supervisor Role at Fermilab
What are the primary responsibilities of a Security Operations Center (SOC) Supervisor at Fermilab?

The primary responsibilities of the SOC Supervisor at Fermilab include overseeing Emergency Operators/Dispatchers, managing shift schedules, coordinating communications, and leading the team during emergency incidents. The SOC Supervisor plays a critical role in ensuring optimal team performance in high-stress situations, maintaining communication with emergency services, and administrating operational policies.

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What qualifications are needed to become a Security Operations Center (SOC) Supervisor at Fermilab?

To be considered for the SOC Supervisor position at Fermilab, candidates should have a Master’s degree in a related field with at least one year of experience or a Bachelor’s degree with three years of applicable experience. Additionally, strong leadership skills, experience in emergency dispatch, and the ability to manage incidents are vital for this role.

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How does the Security Operations Center (SOC) Supervisor contribute to safety at Fermilab?

The SOC Supervisor plays a pivotal role in maintaining safety at Fermilab by overseeing the monitoring of fire, security, and utility alarms. They coordinate response efforts during incidents, maintain communication with emergency services, and ensure that proper protocols are followed. Their leadership helps foster a safe environment for all laboratory staff and visitors.

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What skills are essential for success as a Security Operations Center (SOC) Supervisor at Fermilab?

Key skills essential for success in the SOC Supervisor role include team management, incident command, proactive communication, and the ability to multitask under pressure. Effective problem-solving skills and a keen understanding of security procedures are also necessary to facilitate quick decision-making during emergencies.

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What is the work schedule like for a Security Operations Center (SOC) Supervisor at Fermilab?

The work schedule for a SOC Supervisor at Fermilab involves overseeing a 24/7 operations team, which means being flexible and available for shift scheduling. This includes potential on-call duties for incident response outside regular hours, ensuring the facility is always adequately monitored and prepared for any emergency.

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Common Interview Questions for Security Operations Center (SOC) Supervisor
Can you describe your previous experience in managing a Security Operations Center?

In your response, highlight specific roles you've held that involved emergency dispatching or supervision. Discuss how you maintained team performance, managed incidents, and ensured operational procedures were followed in high-pressure situations.

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How do you handle high-stress situations as a Security Operations Center Supervisor?

A good approach is to demonstrate techniques that help you stay calm and focused, such as prioritizing tasks, clear communication, and being decisive. Share specific examples of past incidents where your leadership was key to resolving the situation.

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What protocols do you follow when responding to an emergency incident?

Detail the established protocols for emergency situations, emphasizing the importance of communication, assessment, and response. Define how you ensure that all team members adhere to these standards and how you manage reporting after an incident.

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How do you keep your team motivated and performing optimally at all times?

Describe your management style and tactics such as regular training, providing constructive feedback, and recognizing achievements. Mention how fostering an inclusive environment and encouraging open communication can enhance team morale and effectiveness.

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Can you explain your experience working with local law enforcement and emergency services?

Talk about your collaborative efforts, citing instances where clear communication and teamwork with these entities led to successful incident management or response strategies. Emphasize the value of building strong relationships for efficient operations.

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What tools and technology do you find most effective in Security Operations Management?

Discuss specific tools such as alarm management systems, communication suites, and reporting software that you have used. Explain how these technologies help streamline operations and improve response times.

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How do you stay informed of the latest trends and best practices in security operations?

Share your methods for staying updated, such as attending conferences, participating in professional organizations, and consuming relevant literature or online courses. Real-world examples of implementing new practices can also demonstrate your commitment to continuous improvement.

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Tell me about a time you had to deal with a personnel issue in your team.

Approach this question by discussing an example that illustrates your conflict resolution skills. Highlight how you addressed the issue, the steps you took for mediation, and the positive outcomes of your intervention.

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What is your approach to training and developing your team members?

Explain your training philosophy, stressing the importance of continuous skill enhancement and scenario-based drills that prepare your team for real-life situations. Mention your experience in mentoring individuals for career progression.

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Why do you want to work as a SOC Supervisor at Fermilab?

Your answer should reflect your passion for security operations and commitment to Fermilab's mission. Discuss what excites you about the laboratory’s unique environment and your desire to contribute positively to the safety and security of the facility.

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DATE POSTED
December 11, 2024

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