Job details

Business Systems Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

You will work alongside business analysts, business users and report directly to the Manager, Customer Success Operations. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to understand non-technical users technical needs.

As an Operations Analyst you are a subject matter expert to help find solutions to system function for stakeholders. Additionally, you will develop documentation for processes and procedures, and prepare and execute test plans for new functionality. The Operations Analyst communicates and collaborates with users to analyze information needs, functional requirements and define concepts needed to operate our business. They also collaborate with other subject matter experts across Rocket to provide scalable solutions to business needs.

Essential Duties and Responsibilities:

Prepare, analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Perform and coordinate the analysis, design, configuration and support of Customer Success processes and projects.
Interpret requirements into viable options, able to recommend the most scalable solution and advocate with the business stakeholders for their needs.
Communicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to stakeholders so that issues and solutions are understood.
Participate in the QA of solutions to ensure features and functions meet the defined requirements.
Participate in documenting system capabilities and functionality.
Serve as the Subject Matter Expert for all Customer Success business processes.

Qualifications:

Experience documenting and analyzing business and/or technical processes, procedures, policies.
Advanced organizational and problem-solving skills
Ability to act as a liaison between technical and non-technical teams and resources.
Advanced listening, interpersonal, written, and oral communication skills
Experience working in a team-oriented, collaborative environment.
Logical and efficient, with keen attention to detail
1+ year prior analyst experience
1+ year prior Gainsight analyst experience
Prior experience with Salesforce Service Cloud is a plus.

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

The base salary range for this role is $77,623.00 - $97,029.00 /year. Exact compensation may vary based on skills, experience, and location.

What Rocket Software can offer you in USA:

Extensive paid time off programs (paid holidays, sick, and vacation time)
Healthcare coverage options to fit you (and your family’s) needs
Retirement savings, with matching contributions by Rocket Software
Life and disability coverage
Leadership and skills training opportunities
Two paid work days for off-site training

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

#LI-Remote

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Rocket Software Glassdoor Company Review

4.2

Rocket Software DE&I Review

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CEO of Rocket Software

Milan Shetti

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By Rocket Software

We put customers and partners first Rocket Software has always been about putting people first; getting out from behind our screens, and building personal relationships with one another. When it comes to product development, customer support, or ...

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FUNDING

Private

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Waltham, MA

DATE POSTED