Senior Director, Global Operations

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!

Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.

About the Role

The Senior Director, Global Operations provides strategic oversight of all operational functions ensuring alignment with company-wide standards and driving excellence. Reporting directly to the Vice President, Global Operations, this role partners closely with the VP to offer strategic leadership to the newsroom department, fostering a culture of operational quality and innovation. The Senior Director directly manages the Heads of the East and West Hubs, supplying analysis, guidance, and mentorship while also advising newsroom leadership on workflow optimization to continuously improve operational efficiency. Additionally, the Senior Director will play a pivotal role in shaping strategies to enhance customer satisfaction and mitigate operational risks, ensuring the company's reputation and integrity are protected.

What You'll Do

In partnership with the Vice President, Global Operations:

·  Provide strategic oversight for global newsroom operational functions, ensuring alignment with Business Wire’s broader objectives, operational efficiency, and content quality across regions.

·  Serve as key advisor to executive leadership, offering high-level insights on business decisions and long-term process improvements.

·  Analyze and innovate newsroom performance metrics to measure productivity and drive operational improvements in coordination with the Director, Global Operations who manages Central and Overnight teams.

·  Supply strategic oversight of editorial review process, leveraging data driven KPIs that assess performance at individual and team levels to further propel continuous enhancements in efficiency and quality control.

·  Collaborate with sales leadership to ensure alignment with client expectations, addressing concerns and proactive issue prevention through strategic process adjustments that maintain high standards of quality and customer satisfaction.

·  Contribute guidance and leadership to department managers, project leads, and cross-functional teams, fostering innovation, best practices, and optimized workflows to meet evolving organizational needs.

·  Engage in crisis and risk management efforts, acting as a final escalation point for sensitive client situations and guiding teams through high-risk challenges to safeguard the company's reputation.

·  Drive succession planning and employee engagement initiatives, cultivating a high-performance culture rooted in mentorship, collaboration, and the organization's core values.

• Bachelor's degree or equivalent experience in journalism, communications, or a related field
• 10+ years of experience in media, publishing, or newsroom operations, with a focus on content review and editing
• Strong leadership skills and the ability to effectively oversee operations department
• Experience and knowledge in strategic planning and department optimization
• Outstanding collaboration and communication skills
• Ability to motivate, lead by example, and make quick, insightful decisions
• Self-motivated, with stellar time-management skills and the ability to effectively prioritize new and ongoing projects
• Courteous, professional, and effective communication
• White-glove customer service experience
• Exceptional collaboration and organizational skills, excelling at both high-level thinking and execution as well as influencing and inspiring others to achieve a common goal
• Basic technical skills and computer literacy, including proficiency in standard business applications such as MS Word and Excel; Web, etc.
• Must be flexible with schedule, as needed

• Ability to work remotely
• Excellent health benefits that begin on your first day of employment
• $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
• 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
• PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!

A pre-employment background check will be required after the acceptance of an offer. Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.