Director of Partner Operations

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a Director of Partner Operations to join our growing team. This is an exciting opportunity to shape the future of our partner ecosystem by leveraging your expertise in operational strategy, analytics, and partner engagement. In this role you will be responsible for developing and executing strategies that maximize the value of our partnerships. Your role will include:

• Leading our partner operations strategy, driving efficiencies, streamlining processes, and ensuring optimal partner performance.

What you’ll be doing (Key Responsibilities):

• Develop and execute a comprehensive operations strategy for Calabrio’s partner ecosystem to enhance efficiency and drive partner success.
• Identify and implement improvements in partner onboarding, engagement, and support processes to maximize productivity and satisfaction.
• Monitor partner performance, utilizing data to provide actionable insights that drive continuous improvement and align with business goals.
• Create detailed reports on partner operations metrics and KPIs, offering insights and recommendations to senior leadership.
• Streamline processes for quoting, selling, closing, and driving partner-led opportunities to optimize the sales cycle workflow.
• Optimize data workflows to support effective partner development and growth.

Success Criteria:

• Successful implementation of optimized processes that enhance partner engagement and operational efficiency.
• Achievement of partner performance targets and KPIs, resulting in increased partner satisfaction and retention
• Effective collaboration with cross-functional teams, ensuring alignment and successful execution of partner strategies.
• Consistent delivery of actionable insights and reports that drive strategic decision-making.

• Bachelor’s degree in business administration, Operations Management, or a related field
• Minimum of 8 years of experience in partner operations, channel management, sales operations or a similar role.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, able to build and maintain relationships with key stakeholders.
• Demonstrated expertise in project management and tracking strategic initiatives to successful completion.
• Demonstrated ability to develop and implement strategic plans that drive partner success.
• Familiarity with CRM systems and partner data to streamline operations and reporting.
• Extensive experience in the implementation and utilization of PRM systems and tools.

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio:

• Global team recognized for their passion for innovation.
• Innovative product culture and project exposure.
• Training and development from industry-leading experts.
• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

Ready for Exponential Career Opportunities? Apply now