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Collision General Manager - job 2 of 2

Service Center

Bakersfield - Rosedale Hwy

JOB SUMMARY

Caliber Collision has an immediate job opening for a Collision General Manager to perform all-purpose duties, which may include, but is not limited to the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. This individual will also recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month’s financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber’s Standard Operating Procedures (SOP), insurance partners and industry guidelines/standards.

OUR COLLISION GENERAL MANAGER FOR THIS POSITION CAN MAKE UP TO:

  • $80,000 - $95,000 per year!

BENEFITS OF JOINING CALIBER

  • Benefits from day one When you join Caliber, you’ll become immediately eligible for medical, dental and vision
  • Industry Comparable Pay – Paid weekly
  • Paid Vacation & Holidays – Begin accruing day 1
  • Career growth opportunities – We promote from within!
  • Paid Skilled Trainings and Certifications – I-CAR and ASE

REQUIREMENTS

  • 3+ years of Collision Management Experience
  • Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

  • Advanced understanding of Collision Estimatics
  • Must have prior experience with CCC1
  • Advance understanding and knowledge of the repair process/procedures
  • Be able to understand instructions – written and verbal
  • Can prioritize competing tasks and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber’s more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Average salary estimate

$87500 / YEARLY (est.)
min
max
$80000K
$95000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Collision General Manager, Caliber Collision

Are you ready to take charge of a thriving operation? Caliber Collision is on the hunt for an enthusiastic Collision General Manager to lead our Service Center in Bakersfield, CA. In this dynamic role, you'll oversee the overall operations of our center, ensuring everything runs smoothly from risk management to teammate development. Your leadership will help us maximize our performance metrics while delivering exceptional customer service to both internal and external clients. With a competitive salary range of $80,000 - $95,000 per year, you'll find that we not only offer great pay but also immediate benefits from day one—including medical, dental, and paid vacation. As the Collision General Manager, you'll monitor financial performance, identify trends, and foster a positive work environment where talented teammates can grow. We're looking for someone with at least 3 years of Collision Management experience, a deep understanding of Collision Estimatics, and expertise in the repair process. Your ability to juggle tasks in a fast-paced environment and provide friendly customer service will be essential. Join us at Caliber Collision and play a pivotal role in helping our customers restore their lives. Your future starts here, where we believe in nurturing every teammate's potential!

Frequently Asked Questions (FAQs) for Collision General Manager Role at Caliber Collision
What are the primary responsibilities of a Collision General Manager at Caliber Collision?

As a Collision General Manager at Caliber Collision, your primary responsibilities include overseeing the overall operations of the service center, managing risk, developing teammates, monitoring financial performance, and ensuring compliance with Standard Operating Procedures. Your role is critical in optimizing production and delivering high-quality customer service.

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What qualifications are required for the Collision General Manager position at Caliber Collision?

To qualify for the Collision General Manager position at Caliber Collision, candidates should have a minimum of 3 years of collision management experience, a valid driver's license, and knowledge of collision estimatics. Experience with CCC1 is a must, along with the ability to manage multiple tasks in a fast-paced environment and provide excellent customer service.

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How does Caliber Collision support professional development for Collision General Managers?

Caliber Collision is committed to the professional development of Collision General Managers by offering paid skilled training and certifications, including I-CAR and ASE. The company promotes from within, ensuring growth opportunities for all team members as they advance through their careers.

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What can Collision General Managers expect in terms of benefits when joining Caliber Collision?

Collision General Managers at Caliber Collision can expect a comprehensive benefits package that includes medical, dental, and vision coverage from day one, paid vacation and holidays, and competitive pay—ranging from $80,000 to $95,000 yearly. These benefits are designed to support your overall well-being and work-life balance.

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What makes Caliber Collision a great place to work as a Collision General Manager?

Caliber Collision fosters a supportive environment that promotes teamwork, skill development, and career advancement. With a strong commitment to restoring the rhythm of customers' lives and a culture of recognizing talent, working as a Collision General Manager here means being part of a dedicated team focused on excellence.

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Common Interview Questions for Collision General Manager
Can you describe your experience in collision management?

In answering this question, provide specific details about your previous roles in collision management, focusing on your responsibilities, achievements, and any relevant metrics you tracked. Highlight your leadership skills and how you've contributed to improving team effectiveness and customer satisfaction.

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How do you ensure compliance with industry standards and procedures?

Discuss the importance of adhering to Standard Operating Procedures and industry guidelines. Share examples of how you've implemented these standards in previous positions and the methods you employed to monitor compliance within your team.

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What strategies do you use for teammate development and retention?

Talk about various strategies such as regular training, mentorship programs, performance reviews, and fostering a supportive workplace culture. Highlight any successes you've had in developing staff and minimizing turnover in your previous roles.

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How do you track and improve financial performance in your service center?

Detail the financial metrics you focus on, such as profit margins, repair cycle times, and customer retention rates. Explain your process for analyzing previous metrics to identify trends and opportunities for improvement.

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What steps do you take to manage multiple tasks in a fast-paced environment?

Illustrate your organizational and prioritization skills. Provide an example of a particularly busy time you managed successfully, how you delegated tasks, and how you ensured everything met deadlines while maintaining quality service.

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How do you maintain high customer service standards?

Discuss your philosophy on customer service and give examples of how you've trained your team to uphold these standards. Share any feedback you've received from customers or metrics that demonstrate your success in this area.

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What experience do you have with Collision Estimatics and software like CCC1?

Be specific about your hands-on experience with Collision Estimatics and your proficiency with CCC1. Consider sharing particular projects where you effectively used these tools to improve workflow and accuracy in estimating repair costs.

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How do you approach risk management in a collision center?

Outline your approach to risk management, focusing on identifying potential issues and implementing preventative measures. Discuss any successful initiatives you’ve led that contributed to a safer working environment.

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What is your leadership style, and how does it contribute to a positive workplace culture?

Reflect on your leadership style, whether it’s participative, transformational, or something else. Explain how this style fosters teamwork, encourages open communication, and enhances employee satisfaction within the center.

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Why do you want to work as a Collision General Manager at Caliber Collision?

Share your motivation for wanting to join Caliber Collision, focusing on the company’s values, commitment to customer service, and opportunities for career growth. Highlight how your skills and experiences align with the mission of restoring lives through exceptional service.

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Like no place you’ve ever worked. At Caliber, you have limitless opportunities to drive your career forward and you are empowered to create the roadmap for your future. Enjoy a purpose-driven, team-driven culture that supports you to reach your fu...

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DATE POSTED
March 20, 2025

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