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Design Lead

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.


Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.


Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.


Join us in shaping the future of hospitality!



About the Role

We are seeking a Design Lead to join a team of dedicated product designers and help elevate our product suite to the next level. This role offers the opportunity to shape the design direction of a high-impact, fast-scaling product used by millions of guests and hotel customers around the world.


As a design leader, you will drive the full lifecycle of product design, from user research and data analysis to crafting high-fidelity prototypes and implementing scalable design systems. We’re looking for a design professional who combines strategic thinking with executional excellence. You’ll lead design initiatives that shape the future of our product suite and help to establish a culture of design excellence across the company. 


This is a unique opportunity to make a significant impact in the hospitality technology space, improving the way hotels operate and enhancing the guest experience globally. Come join us and build products that users love, with a company that values your expertise and creativity.


Responsibilities
  • Lead Design Execution: Manage the full design lifecycle, including research, UX flows, interaction design, visual design, and prototyping, delivering intuitive and visually compelling experiences
  • Mentor and Develop: Work with a team of designers, fostering their growth and ensuring the delivery of high-quality work. Promote a strong design-first culture
  • Establish Standards: Build and maintain scalable design systems and style guides that ensure consistency and enable innovation across products
  • Conduct Research: Leverage user research and data analysis to inform design decisions, creating user journeys, personas, and actionable insights aligned with product hypotheses
  • Collaborate Cross-Functionally: Partner closely with Product, Engineering, and other teams to deliver solutions that balance user needs, technical feasibility, and business objectives
  • Embrace Iteration: Work in an agile, iterative environment, delivering incremental improvements while progressing toward the ideal design vision
  • Communicate Effectively: Clearly articulate design concepts and strategies to align teams and stakeholders, fostering understanding and enthusiasm


Qualifications
  • 8+ years of experience in product design, with a focus on developing software solutions across mobile and web surfaces
  • Proven experience leading impactful design projects, including expertise in user research, UX/UI design, and building scalable design systems
  • Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, and Miro.A portfolio showcasing high-quality, user-centered design work across the product lifecycle
  • Experience mentoring designers and fostering team growth, with the ability to provide constructive feedback and drive high standards
  • Strong communication skills to articulate design decisions and collaborate with cross-functional teams
  • BA/BS in a relevant field or equivalent professional experience.


We also work hard to ensure Canary is a fun and exciting place to work. Here are some of the additional benefits


Canary Days:  As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.


Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.


Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.


Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.  Spend time working with the team in their office, and use the rest of your time exploring a new city!


Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. 


Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.


Average salary estimate

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What You Should Know About Design Lead, Canary Technologies Corp

Canary Technologies is on the lookout for a passionate Design Lead to join our vibrant team of product designers. As a leading name in the hospitality tech industry, we empower over 20,000 hoteliers across the globe with cutting-edge software powered by our innovative AI platform. This role is not just about creating beautiful interfaces—it's about shaping the entire design direction of a vital product that millions of guests and hotel operators rely on every day! In your new adventure as Design Lead, you'll take charge of the full design lifecycle, from in-depth user research to crafting stunning prototypes and building scalable design systems. Your leadership will inspire a culture of design excellence, fostering growth among a talented team while ensuring we deliver visually compelling experiences. You'll collaborate closely with cross-functional teams, merging user needs with technical feasibility to create exceptional solutions. If you have 8+ years of experience in product design, an exceptional portfolio, and a knack for mentoring, we want to hear from you! Join Canary Technologies and help us revolutionize the future of hospitality by crafting products that guests adore!

Frequently Asked Questions (FAQs) for Design Lead Role at Canary Technologies Corp
What are the responsibilities of a Design Lead at Canary Technologies?

As a Design Lead at Canary Technologies, your primary responsibilities will include managing the complete design lifecycle from user research to interaction design and prototyping. You will also mentor fellow designers, establish design standards and scalable design systems, and conduct user research to inform actionable design insights. Collaboration with cross-functional teams will be essential, along with communicating design concepts effectively.

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What qualifications are needed for the Design Lead position at Canary Technologies?

To qualify for the Design Lead position at Canary Technologies, you should have at least 8 years of experience in product design with a strong focus on software solutions. Proven expertise in user research, UX/UI design, and the ability to build scalable design systems is crucial. Additionally, proficiency in design tools like Figma, Sketch, and Adobe Creative Suite, coupled with a relevant degree or equivalent experience, will set you up for success.

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How does the Design Lead role at Canary Technologies contribute to company culture?

The Design Lead role at Canary Technologies is vital in establishing a strong design-first culture. By mentoring designers and fostering their growth, you will not only ensure high-quality outputs but also help cultivate an environment where creativity and innovation thrive. Your leadership helps instill passion for design excellence across the organization.

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What is the significance of user research in the Design Lead role at Canary Technologies?

User research is a cornerstone of the Design Lead role at Canary Technologies. It guides design decisions and shapes user journeys and personas, ensuring design strategies align with real user needs. By leveraging insights derived from research, the Design Lead helps create intuitive and meaningful experiences for users, ultimately enhancing both the product and guest experiences.

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What design tools should a Design Lead be familiar with at Canary Technologies?

A Design Lead at Canary Technologies should be proficient in a variety of design tools to effectively execute their responsibilities. Familiarity with tools such as Figma, Sketch, Adobe Creative Suite, and Miro is a must. These platforms will enable you to create compelling designs, high-fidelity prototypes, and maintain scalable design systems that drive product innovation.

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Common Interview Questions for Design Lead
Can you describe your design process for a new product feature?

When describing your design process, walk the interviewer through your approach step-by-step. Start with how you gather user insights, followed by your ideation methods, the creation of wireframes or prototypes, and how you conduct usability tests. Emphasize your commitment to iterating based on user feedback and how this enhances the final product.

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How do you handle constructive feedback on your designs?

Discuss the importance of feedback in the design process, using it as an opportunity for growth. Explain how you actively listen to critiques, reflect on the suggestions given, and integrate valuable insights into your designs, demonstrating that you value collaboration and continuous improvement.

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What experience do you have in leading design teams?

Share specific examples where you've led design teams, focusing on your mentoring and leadership style. Discuss how you foster collaboration and encourage creativity, and highlight any successes you've had in guiding your team to achieve high-quality design outputs.

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Can you provide an example of a successful design project you led?

Prepare to share a detailed case study of a project where you played a key role. Discuss the challenges faced, your process in tackling these issues, and the positive impact your designs had on user engagement or project outcomes. This will showcase your strategic thinking and effectiveness as a design leader.

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How do you ensure your designs are user-centered?

Explain your commitment to a user-centered design philosophy. Describe how you incorporate user research into your designs, perhaps through interviews or usability testing, and how this feedback influences your design decisions. Convey your belief that deeply understanding user needs leads to better product outcomes.

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Which design tools do you prefer and why?

Discuss the design tools you enjoy using and the reasons behind your preferences. This could include aspects such as user-friendly interfaces, collaborative features, or specific functionalities that enable you to produce high-quality work efficiently. Mention how keeping up with the latest design tools elevates your work.

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How do you balance user needs with business objectives?

Talk about your approach to finding the balance between user needs and business goals. Describe how you involve stakeholders in the design process, how user research can inform product vision, and how you prioritize features that offer the best user experience while driving business value.

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Can you explain your experience with building design systems?

Detail your experience in developing and implementing design systems, emphasizing your process of creating guidelines, components, and tools that ensure consistency across products. Discuss how your design system has empowered teams and streamlined design workflows across organizations.

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What metrics do you use to measure design success?

Evaluate your understanding of key performance indicators in design. Share how you track metrics such as user engagement, task success rates, and user satisfaction scores, outlining how these insights can iterate and enhance design direction moving forward.

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How do you stay updated with design trends and technology?

Share specific resources or methods you use to stay current with design trends—whether it's attending conferences, engaging with design communities, or following influential designers and publications online. Emphasize how this knowledge influences your work and keeps your designs fresh and relevant.

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Canary Technologies is helping to modernize the hotel technology stack with agile, cloud-based solutions to improve antiquated workflows. Canary provides a suite of innovative, PCI-compliant tools that help hotels provide a better guest experience...

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Full-time, remote
DATE POSTED
December 22, 2024

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