Job details

People Helpdesk Support

Job Description

Join the team redefining how the world experiences design.

Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.

The Team and Role

Canva’s People Team is on a mission to build the most effective and engaged company in the world! Our success is in finding, growing and empowering the best engineers, designers, product managers, growth marketers and operators to ship incredible products for our global design community.

We are looking for a People Shared Services Analyst to join the People Group and to be part of our incredible growth story. You’ll be the first point of contact for all employee queries, working closely with a wide variety of stakeholders such as IT, Finance, Legal, and leaders to deliver exceptional employee experiences.

You’ll thrive in a fast-moving, fluid environment, supporting the day-to-day delivery of HR operational support across all our global regions. If your sweet spot is at the intersection of people, process and technology, and you get a kick out of delivering value to customers, streamlining processes and problem solving for scale, this is the role for you.

What you'll do:

Provide advice and support to our employees from pre-employment through to offboarding.
Coordinate Canvanauts with various stakeholders to ensure new hires are set up for success.
Ensure the highest level of data accuracy and data integrity within our HR systems.
Liaise effectively and collaboratively with others to resolve employee queries.
Maintain our self-service knowledge base to keep information up to date and relevant for employees.
Prepare and send reports and insights for content governance.
Drive operational excellence within the People Shared Services function by maintaining living and breathing standard operating procedures.
Identify and deliver continuous improvement initiatives
Provide support to our people programs across all our global regions.
Generate and analyze HR reporting, drawing useful insights and offering recommendations.
Co-facilitate the governance with stakeholders, present the engagement metrics and offer recommendations for improvement

Qualifications

What we’re looking for

Degree in Human Resources Management, Psychology, Economics or other relevant fields (desirable).
Experience working in an HR Shared Service function (HR Administration or HRIS Support) that caters to other regions such as APAC, the Americas & EMEA.
Familiarity with managing an HRIS such as Workday.
Outstanding attention to detail, analytical and organisational skills.
Excellent communication skills (written, verbal and interpersonal).
Highly organized and able to prioritise work to deliver results and in a fast-paced environment.
Customer focused and collaborative. Key to this role is the ability to listen, prioritise, and deliver accurate and speedy results.
Able to confidently work with various stakeholders to get things done, and maintain employee confidentiality, and data integrity and security.
Ability to learn new technologies, processes and approaches.

Brings energy, positivity and a proactive approach to work.
Amenable to a shifting schedule and skeletal holidays.

Additional Information

Continuously identify and implement ways to improve the employee journey and experience by engaging with Canvanauts and stakeholders and bringing perspective on best practices. LEAN or six-sigma certification is a plus but not a requirement.
Knowledge of building dashboards is a plus

Canva Glassdoor Company Review

4.3

Canva DE&I Review

4.7

CEO of Canva

Melanie Perkins

Approve of CEO

Average salary estimate

$40000 / YEARLY (est.)

min

max

$30000K

$50000K

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What You Should Know About People Helpdesk Support, Canva

Are you ready to take your career to the next level? We’re excited to share that Canva is on the lookout for a People Helpdesk Support to come join our amazing team in Makati, Metro Manila! This unique role is vital for ensuring our Canvanauts experience the best support from day one to offboarding. You’ll serve as the critical first point of contact for all employee queries, collaborating closely with various teams including IT, Finance, and Legal while helping us redefine the workplace experience. In this role, your day-to-day will involve providing insightful advice and support, maintaining data integrity within our HR systems, and keeping our self-service knowledge base up to date. You will also prepare reports and analyze HR metrics to deliver actionable improvements. If you enjoy jigsaw-puzzling various processes, improving HR operations, and are passionate about empowering employees, this might just be your sweet spot! At Canva, we prioritize a fluid work environment that offers flexibility whether you prefer being in the office or working from home. Get ready to contribute to a culture that champions innovation and engagement. This is your chance to roll up your sleeves, work in a fast-paced atmosphere, and be part of something truly extraordinary at Canva!

Frequently Asked Questions (FAQs) for People Helpdesk Support Role at Canva

What responsibilities does the People Helpdesk Support have at Canva?

The People Helpdesk Support at Canva is responsible for various critical tasks including serving as the first point of contact for employee queries, coordinating onboarding processes, ensuring data accuracy within HR systems, and maintaining a comprehensive knowledge base for employee self-service. This role is integral to the operational success of the HR Shared Services function.