Microsoft Dynamics Solution Architect

As a Microsoft Dynamics Solution Architect at Capco Poland, you will be responsible for defining and shaping the implementation strategy of the Digital Query Management program. Your key responsibilities include gathering business requirements, providing design guidance for Dynamics 365 projects, and leading discussions with stakeholders to present technical solutions. You will also ensure that the application architecture aligns with business goals and integrate necessary Microsoft cloud solutions.

Candidates applying for the Microsoft Dynamics Solution Architect position at Capco Poland should possess a strong foundation in Dynamics 365 Customer Engagement applications, with at least 3 years of experience. Additionally, they should have 5+ years of project experience, a background in consulting, and relevant certifications in CRM. A solid understanding of Microsoft SQL Server and integration technologies is also essential.

At Capco Poland, inclusion and diversity are at the heart of our organizational culture. We actively encourage all Microsoft Dynamics Solution Architect candidates to share their unique backgrounds and perspectives during the recruitment process. We are committed to accommodating any specific needs to ensure a comfortable and successful interview experience and work environment, fostering an inclusive atmosphere where every employee can thrive.

A successful Microsoft Dynamics Solution Architect at Capco Poland combines technical expertise in Dynamics 365 with strong problem-solving capabilities and interpersonal communication skills. The ability to translate complex technical concepts into actionable business strategies is key. Leadership in guiding project teams, facilitating stakeholder discussions, and driving innovative solutions are characteristics that will set you apart in this role.

The online recruitment process for the Microsoft Dynamics Solution Architect position at Capco Poland involves several stages: a screening call with a recruiter, a technical skills interview, a client technical interview, and a final Hiring Manager interview. Feedback and an offer will follow, ensuring a streamlined and efficient experience for candidates.

In your response, detail specific projects where you've implemented Dynamics 365 Customer Engagement. Highlight your role in requirement gathering, solution design, and how you tailored the platform to fit client needs, showcasing your technical capabilities and the positive outcomes achieved.

Explain your methodology for conducting stakeholder interviews to extract critical business requirements. Mention techniques like workshops or collaborative sessions that help foster discussion, ensuring you can present a well-rounded solution that aligns with both technical possibilities and business goals.

Discuss your approach to solution design, emphasizing your technique for mapping client requirements to Dynamics 365 feature sets. Include an example where you’ve creatively used native features versus custom solutions to deliver efficient results, showcasing how you balance complexity and resources effectively.

Choose a project that presented significant challenges, ideally related to Dynamics 365. Describe the obstacles, your analytical approach to devise solutions, and how you collaborated with your team and stakeholders to ensure successful project delivery, illustrating your problem-solving skills and perseverance.

Express your belief in the importance of collaboration in software development. Discuss how you work closely with cross-functional teams, including technical resources and business analysts, highlighting a specific scenario where teamwork led to a successful implementation or project solution.

Discuss your experience with integrating Microsoft technologies such as Power BI, Office 365, or Azure into Dynamics 365 solutions. Provide specifics on how these integrations enhanced overall functionality and improved client operations, demonstrating your understanding of the entire Microsoft ecosystem.

Talk about your process for aligning technical solutions with client business objectives. Highlight your use of KPIs or success metrics that measure the effectiveness of your Dynamics 365 implementations and how you adapt your strategies based on performance assessment.

List the tools you are proficient in that support Microsoft Dynamics CRM management and customization, like SDKs or third-party tools like XRMToolbox. Provide an example of how you've used these tools to streamline processes or improve system performance.

Describe the resources you rely on—webinars, conferences, forums—and how you actively engage in continuous learning. Highlight any specific updates or features from Microsoft that you've recently implemented, showcasing your commitment to evolving with technology.

Outline a specific framework for managing the implementation phase, including planning, stakeholder communication, and risk management. Cite past experiences where your proactive measures led to successful and timely deployments, ensuring client satisfaction.