Remote · Full time

Join Our Team as a Remote Online Chat Representative! As a Remote Online Chat Representative, you'll be the first point of contact for our customers, providing exceptional support and guidance through our live chat platform. You'll be responsible for answering questions, resolving issues, and providing information in a timely and professional manner.

Description

Job Overview:

We are seeking a motivated and customer-focused individual to join our team as a Live Chat Agent WFH REMOTE. As a Live Chat Agent, you will be responsible for providing excellent customer service and support through our online chat platform. This is a full-time remote position based in Raleigh, NC, with a salary range of $14 to $24 per hour.

Responsibilities:

- Respond to customer inquiries and provide support through our live chat platform

- Assist customers with product information, troubleshooting, and issue resolution

- Maintain a high level of professionalism and customer service at all times

- Collaborate with team members to ensure customer satisfaction and resolution of issues

- Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:

- Previous customer service experience in a chat or online support role preferred

- Excellent written communication skills and the ability to type quickly and accurately

- Strong problem-solving skills and the ability to think on your feet

- Ability to multitask and prioritize in a fast-paced environment

- High school diploma or equivalent required

- Must have a reliable internet connection and a quiet workspace for remote work

Please note that Captrust is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding non-discrimination. We do not inquire about criminal backgrounds during the hiring process.

If you are passionate about providing exceptional customer service and are looking for a rewarding remote opportunity, we encourage you to apply for the Live Chat Agent WFH REMOTE position at Captrust. Join our team and help us deliver top-notch support to our valued customers!

Salary

$14 - $24 per hour