Technical Writer

As a Technical Writer at Carbyne, you will be responsible for creating and maintaining user guides, release notes, and other documentation that supports our innovative emergency response products. You’ll interface with product managers, engineers, and customer service teams to ensure your documentation is accurate and helpful. Additionally, you'll track product development, interview developers to clarify new features, and maintain consistency with our documentation style guidelines.

To succeed as a Technical Writer at Carbyne, you'll need 3-5 years of experience in technical writing for both technical and non-technical audiences. A Technical Writing certification or experience in journalism and instructional writing can be beneficial. Proficient English writing skills are essential, and knowledge of Spanish and Hebrew is a strong advantage. Familiarity with tools like JIRA, Perforce, and documentation software such as Paligo can further enhance your candidacy.

At Carbyne, collaboration is key for our Technical Writers. You'll work closely with product managers, product marketing, designers, and engineers to gather the necessary information to develop high-quality documentation. Regular meetings and ongoing communication will ensure that you are aligned with product updates and changes, helping you to keep the documentation relevant and up-to-date.

Technical Writers at Carbyne use a variety of tools to create and manage documentation. Key tools include Paligo and Phrase for document authoring and translation, JIRA for tracking development progress, and Perforce for version control. Familiarity with graphic editing software like Figma can also be an advantage to help create visuals that accompany your content.

The work environment at Carbyne is dynamic and fast-paced, reflecting our mission-driven culture. You will be part of a small but dedicated team where innovation is encouraged, and every voice is valued. As we continue to expand and partner with leading technology companies, you’ll have opportunities to grow your skills while contributing to projects that matter.

In responding to this question, highlight your past experiences in technical writing, mentioning specific projects or documents you've created. Discuss the types of products you’ve worked on and how you ensured the content was clear and user-friendly, particularly noting any collaboration with teams like development or customer service.

Explain your process for understanding user needs, such as conducting user interviews or gathering feedback. Discuss how you incorporate this information into your documentation to enhance clarity and usability, and give examples of adjustments you've made based on user input in previous roles.

Share specific strategies that have helped you succeed in managing deadlines, such as time management techniques or tools you use to keep track of tasks. Mention your proactive approach and ability to prioritize work efficiently to ensure timely delivery of high-quality documentation.

Discuss how you engage with various resources to keep your tech knowledge current, such as webinars, industry journals, online courses, or networking with experts. Mention specific areas of technology that interest you, relevant to Carbyne's work, such as Cloud, IoT, or emergency response systems.

If you have experience with Paligo or similar tools, detail your proficiency and any projects where you've effectively used them. Even if you haven’t used Paligo directly, mention your ability to quickly learn new software, referencing experiences with other similar tools.

Use this question to illustrate your analytical skills by describing a specific instance where you evaluated documentation, identified areas for improvement, and implemented changes that enhanced clarity or usability for users, ideally tying it back to a measurable outcome.

Describe your systematic approach to learning about new features, whether through hands-on experience, collaborating with product development teams, or researching relevant information. Emphasize how you translate technical details into easily digestible documentation for users.

Express your understanding of the importance of visuals in documentation, and how they can aid user comprehension. If applicable, mention your graphic editing skills, how you’ve previously integrated graphics into documentation, and any specific software you’ve utilized.

Share a specific challenge you encountered, whether it was regarding communication with teams, managing tight deadlines, or ensuring accuracy in complex topics. Talk about your problem-solving methods and the positive outcomes achieved through your efforts.

Reflect on Carbyne's mission to improve emergency response systems and express your enthusiasm for contributing to such meaningful work. Share your excitement about the collaborative environment, the opportunity to work with your technical skills, and how you believe your values align with the company's goals.