Patient Assistance Program Re-Enrollment Consultant

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.   

Together, we can get life-changing therapies to patients who need them—faster. 

Job Summary:

The Re-Enrollment Consultant is responsible for strategic oversight and leadership of a portfolio wide re-enrollment effort annually for pharmaceutical manufacturer patient support service programs. This is done by delivering a flexible and responsive operational model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Cardinal Health Sonexus™, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. This role would directly lead 5-8 interim leadership roles with a total team size of 50-150 interim contractors for 6-8 months annually. 

Responsibilities:

• Supervises Access Patient Support staff that are performing customer services and enrollment activities as well as reimbursement staff performing benefit investigations for pharmacy and medical benefit coverage. 
• Oversee the staffing schedule to meet the requirements as outlined by client contracts and company policy and procedures to include standard operating policies and work instructions. 
• Directly supervises employees in the Access Patient Support Center in accordance with the organization's policies and applicable laws. 
• Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems, and attend client meetings as necessary. 
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. 
• Applies expertise to solve standard and non-standard problems within own area. 
• Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts. 
• Provides direction in discussing and creating development plans. 
• Provides input into succession planning process for own work area. 
• Aligns individual goals for self and others with work area/functional goals. 
• Builds confidence and respect of others through a positive and energizing style. 
• Assists work team in the achievement of goals/commitments; achieves own goals/commitments regardless of obstacles. 
• Works within budgetary/financial objectives set by manager, applying knowledge of profit drivers to work processes within own area. 
• Identifies specific opportunities for long-term change within own work team or product/service. 
• Builds customer relationships, interprets customer needs and assesses their business requirements. 
• Leverages customer knowledge to develop alternative solutions and shares key learnings with others. 
• Resolves day-to-day or routine problems using defined processes. 
• Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence. 
• Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success. 
• Effectively listens to and explains difficult issues to reach shared understanding and build alignment. 

Qualifications:

• Bachelor’s degree or equivalent work experience, preferred. 
• 3-5 years’ experience in the Healthcare field preferred 
• Strong leadership skills
• Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation
• Advanced knowledge of healthcare reimbursement
• Strong desire for career progression into leadership roles 
• Willingness to roll up sleeves and work with any levels of the organization
• Excellent listener, problem solver, motivator and coach

Anticipated hourly range: $66,500 - $94,900 

Bonus eligible: No 

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. 

• Medical, dental and vision coverage 
• Paid time off plan 
• Health savings account (HSA) 
• 401k savings plan 
• Access to wages before pay day with myFlexPay 
• Flexible spending accounts (FSAs) 
• Short- and long-term disability coverage 
• Work-Life resources 
• Paid parental leave 
• Healthy lifestyle programs 

Application window anticipated to close: 05/19/2025 *if interested in opportunity, please submit application as soon as possible.  

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. 

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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