Senior Manager, Warehouse-Austin, TX

Austin, TX

Global Delivery – Supply Chain & Infrastructure /Full Time - Regular /On-Site

What We Do

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

We are seeking a highly skilled and visionary Sr. Manager of Warehouse Operations to lead and optimize our expanding warehouse network. This strategic leadership role is pivotal in driving long-term growth and operational excellence. The Sr. Manager will be accountable for developing and implementing robust strategies, ensuring seamless and efficient warehouse operations, and maintaining high standards of quality and safety.

Key responsibilities include:

·       Formulating and executing strategies for sustainable growth and operational efficiency.

·       Overseeing and enhancing warehouse operations through effective organization, supervision, and participation.

·       Establishing, enforcing, and continuously improving policies, processes, and procedures.

·       Evaluating, training, and managing staff to ensure optimal performance and productivity.

·       Meeting all production and shipping requirements with precision and timeliness.

This role demands a seasoned leader with a proven track record in warehouse management and operations. You must be prepared for significant travel, up to 50-75% nationwide, with frequent visits to key locations including Austin, Texas, Albany, NY, and Orlando, FL. If you are a strategic thinker with a passion for driving operational excellence and innovation, we invite you to join our team at Care Access.

What You'll Be Working On

Duties include but not limited to:

·       Drive Operational Safety and Efficiency: Evaluate and optimize processes, procedures, and systems.

·       Forecasting and Demand Planning: Ensure accurate material transfers and timely order fulfillment.

·       Staff Coordination: Manage staffing levels, including overtime, to meet production needs.

·       Inventory Management: Conduct inventory audits, analyze data, and maintain records.

·       Process Documentation: Create, modify, and maintain Standard Operating Procedures (SOPs).

·       KPI Management: Review, Create, Track and analyze key warehouse performance indicators.

·       Facility Maintenance: Ensure a clean, safe, and orderly warehouse and maintain equipment.

·       Staff Training and Evaluation: Train, guide, and assess new and current warehouse staff.

·       Strategic Projects: Scope and manage projects to support growth objectives in collaboration with executive leadership.

·       Data-Driven Decision Making: Identify and analyze data to monitor project performance.

·       Cross-Functional Collaboration: Work with business leaders to achieve value creation initiatives.

·       Executive Reporting: Develop materials for senior leadership to facilitate decision-making.

·       Other Duties: Perform additional related duties as assigned.

·       Supply Chain Coordination: Collaborate with supply chain management to optimize logistics and distribution.

·       Budget Management: Oversee and manage the warehouse budget, ensuring cost-effective operations.

·       Risk Management: Identify and mitigate risks related to warehouse operations, including safety and compliance issues.

·       Regulatory Compliance: Ensure all warehouse activities comply with relevant regulations and standards.

Physical and Travel Requirements

·       This role requires up to 50-75% travel requirements. Length of travel will depend upon study requirements, staff needs, and company initiatives. Change the percent of travel as needed.

What You Bring

Knowledge, Skills, and Abilities:

·       Strategic Contribution: Influence executive strategy and align department activities with corporate goals. 

·       Leadership Style: Demonstrate approachable, collaborative, and personable leadership with strong communication skills. 

·       Cross-Functional Communication: Engage with different departments to drive strategic initiatives. 

·       Prioritization and Adaptability: Thrive in a fast-paced environment, adapt to changing business needs, and manage time effectively. 

·       Strategic and Tactical Thinking: Apply both strategic and tactical approaches to issues. 

·       Proactive Attitude: Exhibit a high-energy attitude geared towards continuous improvement. 

·       Effective Relationship Building: Build relationships in a geographically dispersed, largely remote environment. 

·       Technical Proficiency: Demonstrate strong computer skills, especially in MS Office Suite. 

·       Communication Skills: Exhibit strong verbal and written communication skills for positive interactions with coworkers, management, clients, and vendors. 

·       Independent Work: Operate independently in a fast-paced environment with minimal supervision. 

·       Curiosity and Passion: Show a desire to learn, innovate, take thoughtful risks, and get things done. 

Certifications/Licenses, Education, and Experience:

·       2+ years of experience in clinical operations, healthcare technology, or relevant pharmaceutical/research experience. 

·       5+ years of experience in Operations, Warehouse Management, Distribution  

·       10+ years’ experience managing direct reports, recruiting, hiring, training, and providing crucial course correction and feedback to create a high-performance team. 

·       Bachelor’s degree or equivalent of education and experience 

Benefits (US Full-Time Employees Only)

●      PTO/vacation days, sick days, holidays.

●      100% paid medical, dental, and vision Insurance. 75% for dependents.

●      HSA plan

●      Short-term disability, long-term disability, and life Insurance.

●      Culture of growth and equality

●      401k retirement plan

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the

physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.