Customer Success Lead

About the companyCargado, the first invite-only load board for cross-border Mexico freight, launched in April 2024 by freight industry veterans Matt Silver and Rylan Hawkins. Cargado's product simplifies the cross-border freight experience and has helped drive the historic rise of nearshoring and growing demand for improved cross-border logistics. Over 60 logistics companies leverage Cargado to get loads booked faster with greater transparency and a trusted network of carriers. Cargado has raised nearly $10M since starting in October 2023 from investors such as Primary Venture Partners, Ironspring Ventures, Zenda Capital, Wischoff Ventures, and RyderVentures.About the roleWe’re looking for a Customer Success Lead to join as an early member of our Go To Market team and establish our CS processes and future vision.What you’ll do• Manage a team of Customer Success Managers that will grow over 2025• Play an active role in shaping the foundational processes and vision of Cargado’s Customer Success function• Own our retention goal for FY25• You will own customer relationships including implementation, training and support, and ongoing customer happiness• Partner effectively with sales, product, and engineering teams and serve as the “voice of the customer”About you• 10+ years of experience in CS, ideally with an emphasis on building foundational processes and scaling teams for SaaS• Obsessed with helping customers win• Demonstrated success in driving retention and expansion• Analytical mindset and ability to interpret customer data to drive insights and action.• Ability to develop IC team members