Job details

Client Relations Representative

Experience a rewarding professional journey at CarMax!Resolve customer issues while working for an industry leaderCarMax Auto Finance is more than just a company. We are a team of professionals who are dedicated to delivering customer satisfaction and excellent service. CarMax Auto Finance aspires to be a market leader, and we will accomplish this through our commitment to delivering the best possible solutions for our customers. We aim to educate and support our customers throughout their car buying process to become the company's ultimate choice.Learn and succeed as part of a team:In this stimulating atmosphere, your job is to partner with others to meet our objectives. We are not your standard call center by far and are dedicated to ensuring you have access to the best possible resources to optimize your abilities. Managing an array of customer service cases requires you to have exceptional interpersonal skills and a comprehensive understanding of people's requirements. Our team philosophy emphasizes learning together and growing together.What you'll do:• Collaborating with a manager may be required to address and solve any complex customer complaints related to their account.• Explain the late fee policy and how it works to ensure that customers understand the consequences of not making timely payments.• Team up with other colleagues or departments whenever necessary to tackle customer concerns within the boundaries of company guidelines and relevant laws.Improve customer experience with every interactionEmpathy and transparency are two key ingredients for success in your role. Whether you're addressing intricate customer challenges or accepting payments, you'll need to prioritize the needs of our customers while also ensuring that you meet the performance expectations and metrics of the job. By working closely with other teams, you'll find effective solutions to customer issues that help CarMax Auto Finance maintain its profitability.Responsibilities:This position will require you to work independently for the most part, as you manage a variety of tasks related to vehicle sales. These tasks will include processing sales paperwork, appraising vehicles based on their condition, and managing repair orders. You will have plenty of opportunities to demonstrate your skillset and take on new challengesAbout CarMax:By changing the way cars are bought and sold, CarMax has made a significant impact on the auto industry, delivering an honest and transparent experience that customers have long desired. Today, CarMax boasts more than 200 locations across the country.With the efforts of our remarkable staff, we consistently deliver unparalleled service to our clients. We are passionate about nurturing the talents of every associate and assisting them in achieving success. For our devotion to promoting inclusion and offering comprehensive training, we have been recognized as one of the FORTUNE 100 Best Companies to Work ForCarMax is dedicated to providing an environment free from discrimination. Their hiring process ensures that candidates are evaluated based on their abilities and aptitude alone, and no decision is influenced by personal attributes like gender, race, religion, nationality, sexual orientation, genetic information, or disability status.

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What You Should Know About Client Relations Representative, Carmax

Join the vibrant team at CarMax in Willard, OH, as a Client Relations Representative and embark on a fulfilling career! At CarMax Auto Finance, we pride ourselves on being at the forefront of the auto industry, where delivering exceptional customer satisfaction is our top priority. In this role, you'll resolve customer issues and support them through their car buying journey, helping to position CarMax as their ultimate choice. Unlike a typical call center, our stimulating atmosphere encourages collaboration and professional growth. Here, you’ll be empowered to learn and succeed while managing diverse customer service cases that require sharp interpersonal skills and an understanding of our clients' needs. Your responsibilities will include working alongside managers to tackle complex queries, educating customers about our late fee policies, and partnering with various departments to solve concerns within guidelines. We aim to enhance customer experiences through empathy and transparency, ensuring that every interaction reflects our commitment to excellence. You'll also get the chance to demonstrate your skills in managing vehicle sales tasks, from processing paperwork to appraising vehicles. At CarMax, we’re not just changing how cars are bought and sold – we’re building a community that values each associate's unique talents, driving our success as one of the FORTUNE 100 Best Companies to Work For. Dive into a career where your contributions make a difference every day!

Frequently Asked Questions (FAQs) for Client Relations Representative Role at Carmax

What are the responsibilities of a Client Relations Representative at CarMax?

As a Client Relations Representative at CarMax, your duties will encompass managing customer service cases, collaborating with managers to resolve complex issues, and explaining policies to ensure customers fully understand their accounts. You will also work independently to handle vehicle sales tasks and maintain an exceptional level of customer service.