Carrier Experience Analyst

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs.

Mercer Marketplace 365+ is Mercer’s proprietary end-to-end solution enabling plan design to benefits administration and enrollment. The Carrier Experience Team sits in US Health & Benefits and is charged with developing and maintaining key relationships with our carrier partners, supporting both active employees and retirees. Carriers and their products are key to the success of the solution for our clients. Our stakeholders span consulting teams, sales and solution leaders, product owners and technology leaders, operations and administration, communications, legal and compliance, and licensing colleagues.

We work collaboratively with our stakeholders to design and deliver a solution that improves outcomes for our clients and their employees and retirees by simplifying the benefits enrollment and administration experience while designing a “future ready” roadmap.

Mercer is seeking candidates for the following position. This opportunity is open to full-time remote work location!

Carrier Experience Analyst

What can you expect?

• The Carrier Experience Analyst will provide project management and analytical support for the Carrier Experience Team in a dynamic environment where you will gain exposure to all parts of the business - our Mercer Marketplace 365+ solution, which is a curated suite of solutions available for employees from hire to retiree
• You will be part a growing team that impacts many key functions and stakeholders accountable for delivering the Mercer Marketplace 365+ solution
• As a Carrier Experience Analyst, you will have the opportunity to:
  • work with the best tools, resources, and some of the smartest people in the industry
  • apply creative thinking through data analysis and point of view development
  • gain professional growth as you develop good working relationships cross functionally and with key carriers on the active marketplace and retiree exchange
  • work in a collaborative environment with consultants, product specialists, operations, and technology to deliver a world class Mercer Marketplace solution and experience

• Mercer allows its employees to personalize their roles and careers within the Company. We encourage the sharing of intellectual capital in a spirit of partnership
• You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
• You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, advance, and to be rewarded for your achievements

What is in it for you?

• A company with a strong brand and strong results to match, and are committed to making a difference in the lives of people
• A culture of belonging, innovation, collaboration, internal mobility, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
• Competitive pay, and full benefits package – effective starting Day 1! (Medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution)
• Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture
• Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will count on you to:

• Deliver high quality service, meeting carrier and internal business objectives for all of Mercer Marketplace 365+, including the active marketplace, individual retiree exchange, and group retiree administration.
• Apply basic project management and consulting skills by developing detailed project plans and managing the quality and timeliness of carrier deliverables, participating in stakeholder calls and meetings as appropriate and ensuring key deliverables are met.
• Partner with data, reporting and carrier delivery teams to ensure carrier reporting is delivered as planned and remediation steps are taken to enhance our data integrity
• Partner with call center and other internal departments including billing and carrier delivery on process enhancement, escalations, and overall carrier topics
• Support the annual benefits counselor survey and carrier standards RFI by developing content, coordinating with carriers, and analyzing results
• Leverage your analytical skills to produce reporting and carrier specific analysis for stewardship meetings, annual AEP debriefs, enrollment reporting, and book of business summaries
• Support the annual CMS script and site filing process for the individual retiree exchange
• Manage and/or provide content for internal/external newsletters as well as sites used or owned by Carrier Experience (internal SharePoint, Connect, Navigator+, and carrier overviews in our internal knowledgebase tool)
• Drive efficiencies through the creation and maintenance of Carrier Experience internal documentation and file storage
• Act as the back up to the Carrier Experience managers as needed

What you need to have:

• Bachelor’s degree or equivalent work experience
• 1-3 years’ experience working in a corporate environment
• Strong organizational skills
• Strong verbal and written communication skills
• Ability to handle multiple tasks in a demanding fast-paced work environment
• Ability to work in a team environment where the priorities and requirements may change quickly
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)

What makes you stand out:

• Prior project management and/or analytical experience
• Prior experience working in the health field
• Experience working with individuals at different levels
• You are someone who can juggle many projects at once and enjoys learning new things
• You bring positive energy and ideas to a team focused on growing a differentiated solution for

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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The applicable base salary range for this role is $50,400 to $100,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.