Customer Success Manager (Southwest based)

As a Customer Success Manager at Cartwheel, your main responsibilities will include building strong relationships with Arizona school districts, ensuring their ongoing success with our mental health programs. You will serve as a key liaison between Cartwheel and school staff, facilitating effective collaboration and communication. Additionally, you'll provide strategic insights to leadership on district needs and support clinical guidance to educators, making your role pivotal in the implementation of a new mental health care delivery model.

For the Customer Success Manager position at Cartwheel, you should have at least 5 years of experience in customer success roles, preferably within education, education technology, or school-based mental health programs. You should also have 2 years of experience directly involved with Arizona school systems. A strong commitment to serving underrepresented communities and a genuine passion for tackling the youth mental health crisis are also essential qualifications.

You'll enjoy a remote work environment as a Customer Success Manager at Cartwheel, with the flexibility to work from anywhere in the Southwest region. There will also be team retreats in Boston, allowing for in-person collaboration and bonding with your mission-driven colleagues. The culture at Cartwheel is supportive and inclusive, aiming to foster a vibrant community dedicated to improving mental health outcomes for students.

As a Customer Success Manager, your contribution to Cartwheel's mission is significant. You will facilitate the launch and maintenance of partnerships with school districts, helping them understand and effectively use our mental health resources. By ensuring schools have access to the necessary tools and support, you’ll play an essential part in enhancing student engagement and the overall mental health landscape for young people across Arizona.

Cartwheel offers a competitive compensation package for its Customer Success Managers, ranging from $90,000 to $105,000. In addition, you’ll receive equity ownership in the company, high-quality health benefits with a $0 monthly premium option, 401K matching, and generous paid time off plus sick leave. Furthermore, you’ll work within a team-focused culture with colleagues who share a passion for making a difference in youth mental health.

Start by emphasizing your understanding of the unique challenges they face. Highlight your experience in navigating school environments and your ability to communicate effectively with diverse stakeholders. Discuss how you prioritize open communication and regular feedback to foster trust and collaboration.

Share a specific project where you were able to drive positive outcomes. Detail the objectives, your strategies for stakeholder engagement, and the impact of your work on both the school and student community. Quantify results if possible to showcase the effectiveness of your approach.

Discuss your knowledge of Arizona’s educational landscape and your previous experience working with educational regulations. Explain how you would proactively communicate with department staff to identify alignment opportunities and integrate their feedback into ongoing initiatives.

Mention your methods for staying updated, such as attending relevant conferences, engaging with educational networks, and reviewing research. Highlight how this knowledge allows you to tailor your approach to better meet the specific needs of the districts you serve.

Provide an example of a program you’ve implemented, outlining your role in the process. Explain how you engaged stakeholders, the steps you took to ensure smooth implementation, and any challenges you overcame during the initiative.

Explain your approach to receiving feedback as an opportunity for improvement. Discuss how you would listen actively, assess the situation, and collaborate with the Cartwheel team to address the concerns, ensuring that school staff feel heard and valued in the process.

Detail your background and any specific roles you've held that involved mental health in educational settings. Discuss any relevant training or partnerships that equipped you to support school staff effectively in navigating mental health issues.

Share your organizational strategies such as time management skills and project prioritization techniques. Explain how you keep track of multiple stakeholder needs and communicate effectively to ensure everyone feels supported.

Discuss the importance of trust, clear communication, and shared goals. Emphasize your commitment to building relationships that are grounded in mutual respect and collaboration to achieve the best outcomes for schools and students.

Articulate your passion for mental health and education, and how your skills fit with Cartwheel’s mission. Discuss your desire to innovate solutions that help schools address mental health needs effectively, and your eagerness to be part of a team dedicated to making a difference.