Field Representative

As a Field Representative at C+C, your responsibilities include conducting field visits to retailer locations, ensuring compliance with promotional activities, delivering training to staff, and communicating the benefits of Puget Sound Energy's rebate programs. You’ll also be managing reports using Salesforce while collaborating effectively with partner retailers to enhance their promotional efforts over up to 36 locations each week. This role is integral to fostering relationships and promoting energy-efficient solutions in the community.

To qualify for the Field Representative position at C+C, you should have strong people skills, a solid understanding of retail sales channels, and at least one year of experience in customer relations or similar roles. Additional technical proficiency with tools like Microsoft Office Suite and Salesforce is expected, along with a commitment to diversity and inclusion. A valid driver's license and reliable transportation are also mandatory as you will be conducting field visits across specified counties.

Some challenges you might encounter as a Field Representative at C+C include managing your schedule effectively to meet strict deadlines while handling multiple retail locations. You will also need to adapt your communication style to different audiences and engage both warm leads and cold leads effectively. Staying informed and educating clients about the rebate programs can sometimes be complex, but your proactive approach will help in overcoming these challenges.

C+C provides comprehensive training and ongoing support to ensure you thrive in your Field Representative role. You will have opportunities to develop virtual training skills and receive guidance on effectively presenting to various audiences. Moreover, we offer continuous feedback and career pathway conversations to facilitate your development and professional growth within the organization.

The work culture at C+C is collaborative, vibrant, and dedicated to making a difference. We value diversity and maintain an open-minded environment where ideas can sprout from anywhere. As a team member, you can expect to engage in a supportive community that is passionate about results and focused on making impactful changes while enjoying a flexible work environment.

Building relationships with retail partners as a Field Representative involves establishing trust, communication, and understanding their needs. Start by actively engaging with them during visits, taking the time to listen and provide valuable insights about the rebate programs to help them succeed.

Describe your past roles where you've engaged with customers, highlighting specific instances where you improved customer satisfaction or education. Touch on your adaptability and ability to communicate effectively with diverse audiences, as these are essential in the Field Representative role at C+C.

Effective strategies for promoting energy-efficient products include engaging retail staff through training, creating visually appealing point-of-purchase displays, and organizing promotional events to drive customer interest. Demonstrating the benefits of these products in real-life scenarios can also encourage customers to make informed purchasing decisions.

Handling tight deadlines requires excellent time management skills. I prioritize tasks based on urgency and importance, utilize digital tools for scheduling, and maintain clear communication with team members and partners for smooth execution of visits and reporting.

Provide a specific example where you identified a promotional issue with a retailer, such as incorrect pricing. Detail how you addressed the issue by collaborating with the retailer's management for a swift resolution and how this experience can positively contribute to your role as a Field Representative at C+C.

Discuss your experience with delivering presentations, whether in-person or virtually. Emphasize your ability to engage your audience, simplify complex information, and adjust your presentation style to meet the needs of the audience, making you a strong candidate for conducting training sessions at C+C.

Key metrics to track include sales data of promoted items, retailer feedback on program execution, customer engagement levels during promotional events, and compliance with program guidelines. Analyzing these metrics will help identify areas for improvement and highlight successful strategies to your management at C+C.

Engaging with customers allows you to build connections and inspire them to make informed decisions toward sustainable choices. Share how you find fulfillment in aiding customers to understand the benefits of energy-efficient products, making their shopping experience memorable.

If a retailer demonstrated low compliance, I would first engage in a collaborative discussion to understand their concerns or barriers to participation. Then, I’d work on providing additional support, resources, or tailored strategies designed to enhance their promotion of the rebate programs.

Diversity and inclusion bring varied perspectives and ideas, leading to a more effective and innovative approach to reaching diverse customer bases. In the Field Representative role at C+C, it ensures that all community members feel represented and valued, which ultimately drives stronger engagement and successful program outcomes.