IT Manager

As an IT Manager at the Center for Audit Quality (CAQ), your main responsibilities will revolve around overseeing CRM functions, especially focusing on Salesforce management, leading major IT projects, and developing a robust data governance framework to ensure data quality and compliance. You will manage vendor relationships and coordinate between departments to ensure smooth IT operations while supporting business objectives.

To qualify for the IT Manager position at the Center for Audit Quality (CAQ), candidates should possess a Bachelor's degree in Information Technology, Computer Science, or a related field, alongside 5-8 years of relevant IT management experience. Expertise in managing CRM platforms like Salesforce, as well as strong project management and vendor negotiation skills, are essential. Familiarity with data governance and IT operations will be advantageous.

The IT Manager at the Center for Audit Quality (CAQ) will play a vital role in CRM management by overseeing configurations and enhancements of the Salesforce platform, translating stakeholder requirements into effective workflows, and ensuring seamless integrations with other enterprise systems. Additionally, the IT Manager will provide training and support to teams for efficient usage of the CRM.

The work environment for an IT Manager at the Center for Audit Quality (CAQ) is hybrid, offering a combination of remote and in-office work in Washington, DC. This setup not only allows for flexibility but fosters collaboration within a team-oriented culture focused on supporting business operations and engaging with stakeholders effectively.

As an IT Manager at the Center for Audit Quality (CAQ), there are numerous growth opportunities available, including the chance to lead impactful IT projects, enhance your skills in CRM management, and develop expertise in data governance. The role offers a pathway to expand your professional network within the auditing profession and gain valuable experience in IT strategy and operations management.

Highlight your hands-on experience in managing and configuring Salesforce, detailing specific projects where you oversaw enhancements, integrations, and process improvements. Illustrate how you've effectively met stakeholder needs and improved overall CRM functionality.

Discuss your strategies for building and maintaining positive relationships with vendors, including your approach to negotiation, contract management, and how you've ensured the delivery of quality services and solutions in previous roles.

Explain your understanding of data governance principles and your experience implementing frameworks that ensure data integrity and compliance. Provide examples of policies or practices you've established in the past that improved data management and compliance within an organization.

Describe your project management methodology, including tools and techniques you utilize to prioritize tasks, allocate resources, and track project progress to ensure successful on-time delivery while aligning with business goals.

Provide a specific scenario that illustrates your problem-solving skills in IT, detailing the steps you took to diagnose the issue, the solution you implemented, and the overall outcome for the organization.

Emphasize the importance of training within your strategy to ensure that staff are equipped to use IT systems effectively. Share experiences where you've developed training programs or materials and the positive impact they had on team competency and efficiency.

Discuss your communication style and collaborative efforts, highlighting specific instances where cross-department collaboration has driven successful IT initiatives and led to improved outcomes for the organization.

Share your knowledge of IT security best practices and any relevant experiences where you ensured compliance with regulations and policies, detailing how you assessed risk and implemented necessary changes to mitigate those risks.

Discuss your approach to eliciting, evaluating, and integrating user feedback in the implementation process of IT solutions to ensure that new technologies meet the needs of users and drive overall adoption.

Outline your proactive strategies for identifying areas in IT operations that need improvement and the innovative solutions you've implemented in the past to enhance operational effectiveness, streamline processes, or integrate new technologies.