Job details

Product Manager

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Centivo is looking to add an experienced Product Manager to its growing Digital Product team. You are responsible for the development of a vision and roadmap for multiple internal or external-facing products based on input from internal stakeholders, customers, market research, and your own industry insight. You will collaborate with a product team made up of Product Owners, UI/UX, Engineering, and QA to deliver products that align with this vision, meet market/stakeholder needs and are delivered to a high-quality standard. You will directly manage one or more resources related to the domains you own.

Responsibilities Include:

Responsible for planning, initiating, and managing information technology (IT) projects for health care plan administrator.

Lead and guide the work of technical staff responsible for the development of digital product solutions.

Work closely and strategically with a broader product team of UX designers, software engineers, and other stakeholders, to determine requirements for products and features, and spearhead the development of digital product solutions.

Manage project execution to ensure adherence to budget, schedule, and scope.

Monitor or track project milestones and deliverables.

Conduct quantitative and qualitative analysis of health care provider and health plan member needs and user requirements relating to their use of core technical digital products and systems.

Develop and analyze user surveys to inform technical digital product feature prioritization.

Translate healthcare provider and member user needs into technical requirements for the engineering team, identifying gaps and needed feature enhancements for technical digital products and systems.

Draft technical documentation of desired product features to ensure the engineering team understands the digital product features that need to be built, enhanced, and improved in the product.

Draft required documentation of product releases, functional requirements, and/or other product developments, inclusive of the scope of work and testing plans for validation of technical digital product releases.

Document the deliverables to implement new technology partners as part of the digital product solutions offered to providers and members.

Review and study various technical written content, including health plan documents and healthcare regulations to translate that information into user-friendly content for internal digital product development use cases as well as documentation of needed features in provider and member digital products.

Prepare project status reports by collecting, analyzing, and summarizing information and trends. Develop and manage annual budgets for IT projects.

Develop and manage the work breakdown structure of IT projects.

Monitor performance of project team members, providing and documenting performance feedback.

Assign duties, responsibilities, and spans of authority to project personnel.

Implement data reports using database technology and operations. Identify opportunities where advanced analytics, artificial intelligence, and machine learning can solve specific needs. Manage and prioritize a list of product ideas and enhancements and break down the backlog into bite-sized pieces of value.

Trouble-shoot product-related technology issues; scope out process improvement plans and implement for future gains and efficiencies.

Coordinate resource procurement activities.

Education and Experience:

Bachelor's degree in MIS, IT or related field

2+ years of professional experience working in a product role within a healthcare or health plan setting

Preferred:

Strong understanding of SQL databases with the ability to write and edit queries; experience with troubleshooting and data analysis

Experience with agile development practices

Experience with health plan and/or benefits administration

Experience with product releases, functional requirements, and/or development documentation

Experience facilitating end-to-end UAT across multiple platforms used by operational teams

Ability to translate complex platform configuration logic to non-technical stakeholders

Experience with vendor management, supporting system migrations and transforming legacy data based on new system configurations

Proficiency with project management & technical documentation tools, such as Jira, Confluence and MS Office Suite

Work Location:

May work remotely from home office anywhere in the U.S.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.

Average salary estimate

$80000 / YEARLY (est.)

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$70000K

$90000K

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What You Should Know About Product Manager, Centivo

Are you passionate about product management and making a real difference in the healthcare industry? Centivo, based in Buffalo, is on the lookout for an experienced Product Manager to join our dynamic Digital Product team! In this pivotal role, you will have the opportunity to create a vision and roadmap for innovative products that address the needs of our stakeholders, whether they are internal customers or users in the healthcare community. Collaborating closely with a talented team of Product Owners, UI/UX designers, engineers, and QA professionals, you’ll oversee the development of digital product solutions that elevate the quality of healthcare while ensuring alignment with our mission to provide affordable, high-quality care. Your day-to-day will involve leading IT projects, initiating and managing product lifecycles, and conducting deep dives into user requirements through surveys and analysis. You’ll be responsible for transforming insights into actionable technical requirements, documentation, and project updates that guide our engineers and ensure successful product releases. If you have a Bachelor's degree in MIS, IT, or a related field, with at least 2 years of experience in a product role within the healthcare arena, we’d love for you to bring your expertise in SQL, agile methodologies, and vendor management to our team. Plus, with the flexibility to work remotely from anywhere in the U.S., this is an exciting opportunity to join a forward-thinking company that’s revolutionizing healthcare. Are you ready to help build the future of healthcare with Centivo?

Frequently Asked Questions (FAQs) for Product Manager Role at Centivo

What are the primary responsibilities of a Product Manager at Centivo?

As a Product Manager at Centivo, you will lead the development of product visions and roadmaps, collaborate with cross-functional teams, manage IT projects for our healthcare solution products, and ensure those meet the needs of both stakeholders and users.