Central Dispatch Officer

Please Apply using the link below:

https://ung.edu/human-resources/employment-opportunities/index.php

Job Summary

The University of North Georgia is currently accepting applications for a Central Dispatch Officer on the Dahlonega campus. Performs work involving receiving incoming calls for service or assistance and dispatching personnel to service and emergency response locations. Operates a multi-line telephone console and two-way radio to communicate with callers and officer¿s in the field; reviews and monitors multiple security cameras throughout community; monitors and records fire and panic alarms throughout community; prepares/receives inquiries into and from the Georgia Crime Information Computer System and National Crime Information Computer System; further responsible for assisting and directing students, faculty, staff, and community members with non-related criminal matters. Is required to work shift work that may change depending on the need of the department. This includes day or night, weekends and holidays. Required to abide by the departmental standard operating procedures.

Responsibilities

• Answers incoming calls from the public, department personnel, and students requesting information, service or assistance; Dispatches units to calls for service, takes messages; route callers to appropriate party, if necessary.
• Responds to and monitors a variety of emergencies and non-emergencies; monitors security cameras, fire and panic alarm systems, and access control.
• Maintains a dispatch module and records all incoming or assistance calls in order to document status of request for service or assistance; writes and completes work orders on service or repairs to be performed.
• Informs personnel of unusual or emergency conditions or situations or problems requiring special handling. Handles emergency phone calls and situations in an appropriate way. Uses telephone to relay information.
• Answers and appropriately deals with customer calls, concerns, or complaints. Performs other related duties as assigned or required.

Knowledge, Skills, & Abilities

• Knowledge of administrative policies and procedures; knowledge of grammar and spelling; general office procedures including filing, posting, and records maintenance: radio dispatch procedures.
• Skills in operating two-way radio console; operating a multi-line telephone console; computer and other electronic information systems. Must have excellent communications and customer service skills.
• Must have the ability to type and do data entry.
• Ability to handle difficult situations in an efficient manner dealing with public concerns; capable of handling many various tasks simultaneously with accuracy and assurance.

Required Qualifications

• High School Diploma or GED required.
• Must be at least 18 year of age and, able to communicate effectively (orally and in writing) and prepare confidential records.
• Must be able to achieve GCIC and POST Basic Communication Officer Certification within a year of employment.

Preferred Qualifications

• One year as a call taker or 911 operator in a 911 center or other Public Safety Answering Point preferred.

Required Documents to Attach

• Resume
• Cover Letter
• Contact information for three professional references.

Equal Employment Opportunity

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

Please Apply using the link below:

https://ung.edu/human-resources/employment-opportunities/index.php

Job Type: Full-time

Pay: From $15.87 per hour

Schedule:

• 8 hour shift

Work Location: In person