Care Coordinator I 2928 Bilingual

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Description

JOB SUMMARY:

The Care Coordinator I is responsible for providing care coordination services for clients in their

assigned group. The Care Coordinator I will assess clients with all care management needs and

address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of

the supervisor, the Care Coordinator I will maintain a clinical tracking system to ensure

appropriate follow-up, reporting and billing.

DUTIES AND RESPONSIBILITIES:

Demonstrate proficiency in looking up accounts in the EPM & EHR system using name, alias,
family members, SSN, and account numbers.
Answer telephones identifying self and name of clinic, department and demonstrates telephone etiquette and excellent customer service.
Assists providers with follow-up on referral as well as no-shows as directed by providers or
contract staff. Assists with obtaining second referral if necessary
Assists with calls from contractors who may be in need of referrals or medical records for patient’s
continuum of care.
Assists in scheduling clients for clinical and specialty services as needed.
Documents activities performed on clients in EHR and C3 database.
Updates and maintains patient demographics in EPM, EHR and C3 database.
Attends clinic as needed to provide support assistance for drives.
Flags charts for returned mail items. Stores returned mail items.
Maintains faxed referrals and home health items. Enters newly received paper referrals & reports into EHR.
Assist clinical teams in patient assessment via receipt of reports or review of charts that show
Abnormal labs/findings and notifies clinician in the event of an emergency.
Completes PHA form to provide to providers for upcoming visits.
Monitors and keeps track of patient appointments to ensure requested needs are addressed.
Makes copies and packets items providers or clinical staff may need
Assists in completing audits and reports requested
Ensures all clients receive assistance with referrals or home health items requested.
Completes daily tasks assigned by VP/Chief Medical Officer.
Completes and runs rescreen report to bring clients back into service.
Documents and updates PHI log in EHR when referrals are sent/processed.
Attends weekly meeting with department.
Demonstrate ability to meet department metrics.
Demonstrate excellent attendance and punctuality.
Other duties as assigned by the immediate supervisor.

Requirements

QUALIFICATIONS:

Education: High School diploma or equivalent plus a Medical Assistant certification or

Community Health Worker Certification

Experience: Six months experience in a public health care setting preferred.

CPR Certified.

Strong clerical skills to include keyboarding and a good understanding of
basic math.
Some computer knowledge and use of calculator.
Must possess mental ability to conduct client interviews with a better-thanaverage attention to detail.
Bilingual English/Spanish (preferred).

What You Should Know About Care Coordinator I 2928 Bilingual, CentroMed

At our San Antonio, Texas location, we're on the lookout for a passionate Care Coordinator I to join our dynamic team! You’ll play an essential role in ensuring that our clients receive the highest level of care coordination. As a Care Coordinator I, your day will be filled with assessing client needs, overcoming barriers to care, and managing follow-ups with clinical teams, all while enjoying a collaborative and supportive workplace. Your responsibilities will include maintaining a clinical tracking system, answering phones with professionalism, assisting our healthcare providers with referrals and appointments, and documenting essential client information accurately in our systems. You’ll engage with clients and resolve issues with a smile, ensuring that every call is handled with exceptional customer service. A bilingual English/Spanish skill set is a definite plus, helping you connect with our diverse client base. You will also handle various administrative tasks, including updating patient records, managing faxed referrals, and running necessary reports to keep operations smooth. By monitoring client appointments and maintaining patient demographics, you’ll directly contribute to our mission of providing seamless healthcare services. Join us as a Care Coordinator I, and be part of a team that makes a difference in the community every single day!

Frequently Asked Questions (FAQs) for Care Coordinator I 2928 Bilingual Role at CentroMed

What are the main responsibilities of a Care Coordinator I at our San Antonio location?

As a Care Coordinator I at our San Antonio office, your primary responsibilities will involve assessing client needs for care management, addressing any barriers to treatment, and ensuring that clients receive timely follow-ups. Daily tasks include maintaining clinical tracking systems, assisting with scheduling appointments, and documenting client activities in the EHR system. You'll also play a key role in providing excellent customer service over the phone and assisting providers with necessary referrals.